Manager

Majid Al Futtaim; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A regional market leader in the UAE is seeking a People & Organization Manager to oversee people-related activities for a large frontline workforce within supermarket operations. This role involves workforce planning, employee relations, coaching managers, and promoting a positive work environment. A Bachelor's in HR or Business Administration and 5-7 years of experience, including 2-3 years in a fast-paced environment are required. Strong communication skills and resilience are essential. Join a friendly team and make a difference!

Benefits

Friendly work environment

Diverse team of over 45,000 colleagues

Qualifications

• Proven experience managing large frontline teams in the UAE.
• Skilled in handling employee relations and grievances.
• Strong communication skills to influence across all levels.

Responsibilities

• Ensure optimal staffing through effective workforce planning.
• Oversee frontline performance and support store leaders.
• Manage employee relations matters and grievances.

Skills

Workforce planning

Attendance management

Employee relations

Coaching and developing capabilities

Strong interpersonal skills

Fluent in English

Education

Bachelor’s degree in Human Resources or Business Administration

Job description

Overview

The People & Organization Manager oversees all people-related activities for a large frontline workforce within supermarket operations. The role ensures effective workforce planning, strong frontline engagement, capability building and coaching for managers, and consistent delivery of core P & O processes. Acting as a strategic partner to operations, the P&O Manager provides hands-on support across multiple stores while promoting a positive, compliant, and high-performing work environment.

Responsibilities

• Ensure optimal staffing across stores through effective workforce planning and collaboration with recruitment teams.
• Oversee frontline performance, supporting store leaders with reviews, coaching, and performance-related interventions.
• Manage employee relations matters, including grievances, investigations, and disciplinary actions.
• Ensure consistent onboarding and delivery of frontline training and development programs.
• Lead initiatives that enhance morale, engagement, and retention of store-based employees.
• Coach store managers and supervisors to strengthen leadership and people management capabilities.
• Monitor attendance, absenteeism, and timekeeping trends, taking action where needed.
• Ensure consistent execution of core P&O processes such as performance reviews, probation assessments, talent identification, and improvement plans, while supporting operational or structural changes.

Qualifications

• Proven experience managing large frontline teams across multiple sites, with strong knowledge of UAE labor laws and compliance.
• Skilled in workforce planning, attendance management, and handling employee relations matters, including grievances and disciplinary cases.
• Experienced in coaching line managers and developing frontline leadership capabilities.
• Strong interpersonal and communication skills, with the ability to influence at all organizational levels.
• Resilient, calm under pressure, and able to manage ambiguity and tight timelines; fluent in English (Arabic or other regional languages is a plus).
• Bachelor’s degree in Human Resources, Business Administration, or related field, with 5–7 years of P&O experience, including 2–3 years in a fast-paced environment.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.