Manager Operations - Surveillance

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is seeking a Surveillance Operations Manager to oversee gaming security and compliance. This role requires strong leadership skills and a robust understanding of gaming operations. The ideal candidate will have at least 10 years of experience in surveillance, be well-versed in regulations, and possess excellent communication skills. The position offers an attractive salary and a comprehensive benefits package, making it appealing for top talent in the hospitality sector.

Benefits

Attractive salary

Excellent leave policy

Healthcare package

Life insurance

Qualifications

• 10 years of progressive experience in Surveillance.
• Must communicate effectively with different levels of management.
• Ability to read, write and speak English professionally.

Responsibilities

• Identify vulnerabilities in gaming and cash-handling areas.
• Assist with oversight of technical staff and construction projects.
• Create and implement operation succession plans.

Skills

Game protection principles

Understanding of casino games

Familiarity with fraud techniques

Strong organizational skills

Ability to communicate effectively

Thorough knowledge of regulations

Computer skills with Windows and Microsoft Office

Education

Bachelor’s degree

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Surveillance Operations Manager to join the resort’s Surveillance team.

Responsibilities

• Guided by our Values, Behaviors and Actions, we strive to fulfill our purpose of delivering the perfect guest experience. We believe the key to perfection is YOU. Only people make people happy. This is our Culture. As such, the most essential duty you have is making people happy.
• The Surveillance Operations Manager will identify areas of vulnerability within gaming and cash‑handling areas and then communicate those vulnerabilities to Executive Management so controls may be strengthened.
• Development and maintenance of department policies and procedures ensuring best in class strategies are applied and executed.
• Assist with oversight of the technical staff, as directed by the VP of Surveillance.
• Assist with oversight of construction planning and projects to ensure compliance with all regulations and property standards, as directed by the VP of Surveillance.
• Create and implement the Surveillance operations succession plan.
• Act as the primary point of contact between the Surveillance operations and all outside entities.
• Temporarily assume the duties of the Vice President of Surveillance or Surveillance Operations Manager in their absence.
• Responsible for the operations team within the Surveillance Division. The team’s performance, morale and wellbeing will reflect directly on their leadership.
• Own the hiring, training and leadership of all management staff within the operation.
• Responsible for the advanced development of the line‑level training program. They will set the strategy and direction for the Training team, ensuring the training program and materials reflect the newest strategies.
• Expected to mentor, coach and support the entire Surveillance team.
• Must maintain a high level of confidentiality.
• Adhere to company policies and procedures and comply with the Code of Conduct. This also includes holding the team accountable to company policies and procedures.

About You

• Sound understanding of game protection principles. Must understand all casino games, fraud techniques, and advantage play opportunities.
• Sound understanding of gaming and financial operations, game technologies and all gaming equipment.
• Sound understanding of casino mathematics.
• Sound understanding of management strategy. Familiar setting aggressive goals and motivating the team to achieve those goals.
• Strong organizational skills and must possess the ability to communicate effectively with different levels of management including senior executives.
• Follows instructions and be able to work independently as well as perform in a team environment.
• Thorough knowledge of all regulations.
• Ability to professionally read, write and speak English.
• Strong computer skills with knowledge of Windows and Microsoft Office.
• Demonstrate 10 years of progressive experience in Surveillance.
• Bachelor’s degree is preferred.
• Minimum age 21.
• Majority of work will be done in an office environment. Occasionally this role will be required to work in public areas of the resort or outdoors.
• Ability to stand or sit for an entire shift.
• Must be able to watch monitors for an entire shift.
• Must obtain a UAE driver’s license within 30 days of employment to assist in overseeing Surveillance operations in multiple locations in the area.
• Some travel may be required.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.