Manager, HR System

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company is seeking a Manager of HR System to oversee the design and adoption of SAP SuccessFactors. This role involves system configuration, payroll processing, and driving HR process optimization across a multi-site environment. The ideal candidate has 5–8 years of relevant experience and strong communication skills. You will collaborate with HR and IT teams, manage vendor relationships, and ensure data integrity within HR systems. This position offers exciting opportunities for growth and innovation within a vibrant team.

Benefits

Career development opportunities

Innovative work environment

Inclusive team culture

Qualifications

• 5–8+ years of experience managing or supporting SAP SuccessFactors in a global or multi-site environment.
• Hands-on experience configuring SuccessFactors, including payroll/ECP.
• Strong analytical and troubleshooting abilities are essential.

Responsibilities

• Lead the configuration and optimization of all SAP SuccessFactors modules.
• Manage and support Employee Central Payroll across resorts.
• Implement new SuccessFactors modules to improve HR processes.

Skills

SAP SuccessFactors configuration

HR process optimisation

Communication skills

Project management

Problem-solving abilities

Education

Certification in SuccessFactors modules

Tools

SAP CPI

WorkForce Software

Job description

Manager, HR System (18474)

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple – we go above and beyond to blow away our guests and colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.

Our colleagues are at the heart of who we are and what we do. With an international team of over 10,000 colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to providing our colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimise our own footprint. Whether it is through animal conservation, education or tree‑planting, we like to give back in as many ways as we can to help our communities flourish.

Job Summary

Reporting to the Director of Business Applications, the Manager, HR System will oversee the design, configuration, and adoption of SAP SuccessFactors across our brands and our workforce. This role ensures the system enables efficient HR processes and operations, accurate payroll processing, and an exceptional employee experience.

The role requires hands‑on expertise across all SuccessFactors modules, including Employee Central Payroll (ECP), and the holder of the role will configure system changes, deploy new functionality and/or modules, and manage integrations with third‑party payroll platforms. Strong communication skills, a collaborative working style, and the ability to partner with HR, IT, and resort HR teams are essential.

The Manager, HR System champions and drives HR process optimisation and automation, HR data governance, and continuous system improvement initiatives.

Key Responsibilities

• Lead the configuration, maintenance, and optimisation of all SAP SuccessFactors modules.
• Manage and support WorkForce Software (WFS) Employee Central Payroll (ECP) across resorts that are using these extensions and oversee integrations with third‑party payroll systems for other resorts.
• Implement new SuccessFactors modules, enhancements, and workflows to improve HR processes and the employee experience.
• Coordinate system upgrades, releases, and testing cycles.
• Troubleshoot issues and provide advanced technical support to HR teams.
• Ensure data integrity and retention, security and compliance across all HR systems.
• Collaborate with HR, IT, and resort teams to gather requirements and translate them into scalable system solutions.
• Manage vendor relationships and external implementation partners.
• Assist HR internal training delivery, developing local champions and documentation.
• Manage requested changes and communicate effectively across all key stakeholders; lead HR system‑related projects, timelines, and cross‑functional resources.

Skills, Experience & Educational Requirements

• 5–8+ years of experience managing or supporting SAP SuccessFactors in a global or multi‑site environment.
• Hands‑on experience configuring SuccessFactors, including payroll/ECP.
• Demonstrated success leading HR system projects or module deployments.
• Deep technical knowledge of SAP SuccessFactors (Employee Central, Recruiting, Performance & Goals, Onboarding, Learning, Talent Management, Succession, ECP).
• Exposure to SAP CPI and Work Force Software is preferred.
• Familiarity with People Analytics and Story reporting in SuccessFactors is required.
• Hands‑on configuration and solution design skills across all modules.
• Strong understanding of global payroll processes and integrations with third‑party providers.
• Excellent analytical, troubleshooting, and problem‑solving abilities.
• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Solid project management, planning, and documentation skills.
• Commitment to system quality, data accuracy, and continuous improvement.
• Collaborative working style with the ability to drive cross‑functional alignment.
• Strong presentational skills.
• Prior work in hospitality, service, retail, or international organisations is a plus.
• Certification in one or more SuccessFactors modules preferred.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.