Manager Guest Experience - Private Access

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Manager – Guest Experience to lead a team dedicated to delivering exceptional service to guests. The ideal candidate should have a Bachelor's degree in hospitality management, along with 5 years of luxury hospitality experience, including a leadership role. Responsibilities include overseeing guest experiences, collaborating with various departments, and implementing luxury service standards. Competitive salary and benefits included.

Benefits

Attractive salary in Dirhams (AED)

Excellent leave policy

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
• Proven expertise in designing and delivering luxury guest experiences.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Lead, train, and inspire the guest experience team.
• Curate and oversee all aspects of the guest journey.
• Collaborate with various departments to ensure memorable guest experiences.
• Develop and implement guest experience standards and training programs.
• Monitor guest feedback and implement continuous improvement initiatives.

Skills

Leadership

Communication

Interpersonal skills

Cultural awareness

Multilingual

Education

Bachelor’s degree in hospitality management or related field

Tools

Hotel management systems

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Manager – Guest Experience to join the resort’s private access team.

Responsibilities

• Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
• Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
• Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
• Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
• Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
• Support the planning and execution of exclusive events, experiences, and cultural programs.
• Maintain accurate records of guest preferences, service logs, and operational reports.
• Uphold strict confidentiality and privacy standards at all times.

About You

• Bachelor’s degree in hospitality management or related field.
• Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
• Proven expertise in designing and delivering luxury guest experiences for guests.
• Strong leadership, communication, and interpersonal skills.
• Cultural awareness and sensitivity to the needs of international guests.
• Proficiency in hotel management systems and Microsoft Office.
• Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
• Ability to work flexible hours, including weekends and holidays.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.