Manager Global Accounts

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in the UAE is looking for a sales professional to support key accounts and contribute to business growth. You will develop sales activity plans and maintain relationships with customers. The ideal candidate holds a bachelor’s degree and has at least 5 years of relevant work experience. This role is pivotal to achieving the airline's ambitious growth targets.

Qualifications

• Minimum of 5 years of work experience.

Responsibilities

• Support and execute sales activities for assigned key accounts.
• Develop and implement sales activity plans to meet assigned targets.
• Monitor and analyze customer and market data for sales opportunities.
• Maintain regular communication with assigned customers.
• Assist in preparing proposals and presentations for business growth.
• Manage existing customer relationships for satisfaction.
• Gather market intelligence to support strategic decision-making.
• Coordinate with internal teams for service delivery.
• Maintain sales records in CRM and ensure timely updates.
• Support negotiation and renewal of commercial agreements.

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Purpose

Support and execute sales activities for assigned key accounts within the region. Assist in managing customer relationships, monitoring market trends, and achieving Etihad Cargo’s revenue and growth targets.

Accountabilities

• Develop and implement sales activity plans to meet assigned targets.
• Monitor and analyze customer and market data to identify sales opportunities and potential areas for improvement.
• Maintain regular communication with assigned customers to promote Etihad Cargo products and services.
• Assist in preparing proposals, presentations, and commercial offers to support business growth.
• Help manage existing customer relationships to ensure satisfaction and long-term retention.
• Gather competitor and market intelligence to support strategic decision-making.
• Coordinate with internal teams and Global Key Account Managers to ensure smooth delivery of agreed services.
• Maintain accurate sales records and customer interactions in CRM (Salesforce) and ensure timely updates.
• Support the negotiation and renewal of commercial agreements under supervision, ensuring compliance with Etihad Cargo policies.
• Contribute to the preparation of regular performance reports and sales reviews.

Education & Experience

• Educated with a minimum bachelor’s degree or equivalent
• Minimum of 5 years of work experience

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.