Manager - Customer Insights

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai is seeking a Manager – Customer Insights to leverage data for business decisions. This role involves managing projects to analyze customer data and enhance business performance. The ideal candidate will have over 7 years of experience in customer-focused environments, preferably in retail, along with a Bachelor's degree in Business Administration or Marketing. Join a vibrant team and contribute to creating memorable experiences.

Benefits

Friendly work environment

Diverse team of colleagues

Qualifications

• 7+ years in data-rich, customer-focused business environment.
• 2+ years of experience in retail preferred.

Responsibilities

• Manage customer understanding projects to address business priorities.
• Monitor performance through retail audit and analysis.
• Bridge customer insight with commercial strategy.
• Align insights and KPIs across functions.
• Translate customer behavior into actionable strategies.
• Identify market trends and connect with performance.
• Run correlation analyses to assess impacts on business.

Skills

Data analysis

Customer insights

Project management

Correlation analysis

Education

Bachelor’s Degree in Business Administration or Marketing

MBA

Job description

JOB TITLE

Manager – Customer Insights | MAF Retail | UAE Corporate Head Office

ROLE SUMMARY

The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance and support business decisions. They will be managing projects to internally and externally collect, analyze and translate customer data into actionable insights to drive business performance and deepen market and customer understanding. They will also run regular and progressive correlation analyses to understand how different trends are impacting specific business elements / attributes across markets.

ROLE PROFILE

• Manage customer understanding projects to address business priorities and needs.
• Monitor performance through retail audit, tracking studies analysis, internal data and reporting.
• Bridge customer insight with Commercial strategy (e.g., Fresh Food ethnicity‑based assortment tailoring, Consumer Electronics, High Value Customer Initiative).
• Align insights and KPIs across Commercial, Marketing, and Customer functions to build unified growth strategies.
• Translate customer behavior into store, category, and cluster‑level actions.
• Identify and share market and retail trends and how it connects to our internal performance to influence business decisions.
• Run regular and progressive correlation analyses to understand how different trends are impacting specific business elements / attributes across markets.

REQUIREMENTS

• Bachelor’s Degree in Business Administration or Marketing.
• MBA is preferred.
• 7+ years in data‑rich, customer‑focused business / environment.
• 2+ years of experience in retail (preferably).

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.