Manager- Conventional Lending OPS

First Abu Dhabi Bank; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading financial institution in Dubai is looking for a full-time team member to handle administrative duties, manage team workflows, and ensure compliance with banking policies. The role demands about 1 to 2 years of experience in clerical work and strong analytical skills. Candidates with experience in banking products will be preferred. Strong relationship management and knowledge of MS Office are essential.

Qualifications

• 1 to 2 years experience in clerical admin and secretarial duties.
• Ability to manage people and maintain attendance schedules.
• Proactive and diligent with analytical thinking skills.
• Ability to handle confidential and sensitive data.

Responsibilities

• Perform duties as assigned by AVP and VP.
• Maintain effective business relationships with all staff.
• Monitor and report fraudulent activities.
• Adhere to the unit SOPs and complete tasks within SLAs.

Skills

Clerical admin and secretarial experience

People management

Selling/processing banking products

Analytical thinking

Self-motivated

Professional relationship development

Moderate computer skills

Working with confidential data

Multicultural awareness

Education

Secondary / High School Certificate/ Graduate

Tools

MS Office products

Job description

JOB PURPOSE

As per agreed daily/ monthly assigned tasks mentioned in the Job Description

Job Context

• Maintain effective verified/ updated business reports for Senior Management.
• Ensure submission of application in line with the specified time frame in the workflow for Banking and Non-Banking Customers.
• Perfecting and validating documents against the product policies and product checklist.
• Ensure strict adherence to policies and process specified for respective product.
• Perform checker level validations for the respective products in both manual and digital workflows.
• Mange the Team Members and daily workflows.
• Manage Team attendance and leave schedules
• Ensure completion on tasks assigned adhering to SLAs
• Identify the training needs for the team and ensure team is updated with the current process and policies.
• Adhere to the unit SOPs
• Undertake any additional job responsibilities assigned by the AVP as per business requirement.
• Regular follow up with the concerned units for business/ administrative requirements.
• Proper interaction with stakeholder for a smooth process.
• Managing Daily / Weekly & Monthly work tracker
• Ensuring Data protection and safeguarding customer details.

Responsibilities

• To perform duties as assigned by AVP and VP
• To exercise time management and maintain clean desk policy.
• Vigorous follow ups ensuring completion within specified time frames adhering to management instructions.
• Monitoring and reporting fraudulent activities
• Maintain effective business relationships with all staff and internal departments.

Qualifications

Job knowledge skills & experience

• About 1 to 2 years experience in clerical admin and secretarial.
• People management.
• Experience in selling/ processing banking products is an added advantage
• Proactive and diligent with analytical thinking skills.
• Self‑motivated and with desire to develop.
• Ability to develop strong professional relationship within internal staff in various departments
• Moderate computer skills with extensive experience in MS Office products
• Ability to work with confidential and sensitive data.
• Functional & Formal.
• Multicultural Awareness

Academic/Professional Qualifications

• Secondary / High School Certificate/ Graduate
• Preferably having awareness of banking/ financial rules practices

Remote Work

No

Employment Type

Full‑time