Management Representative

SUNSHINE ENTERPRISE USA LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international consultancy in Dubai is seeking a Quality Management Specialist to lead the development and maintenance of their Quality Management System (QMS). The role requires a Bachelor's degree and proven experience in ISO management, with a strong focus on compliance and continuous improvement. You will conduct internal audits, provide training, and communicate QMS performance to management. Excellent communication and detail-oriented skills are essential for success in this role.

Qualifications

• Proven experience as an MR or in a similar ISO management role.
• In-depth knowledge of ISO standards and their application in quality management systems.
• Familiarity with ISO 9001:2015 or other relevant ISO standards.
• Detail-oriented with a focus on accuracy and compliance.

Responsibilities

• Lead the development and maintenance of the QMS aligned with standards.
• Conduct internal audits of the QMS to assess compliance and effectiveness.
• Provide training and guidance to employees on QMS requirements.
• Monitor customer feedback related to product quality.
• Communicate QMS performance findings to senior management.

Skills

ISO standards knowledge

Audit conducting

Quality management principles

Excellent communication

Education

Bachelor's degree in a relevant field

Job description

Key Responsibilities:

• Leading the development implementation and maintenance of the QMS in alignment with applicable standards and regulations.
• Collaborating with relevant departments to establish and document quality policies procedures and processes.
• Planning and conducting internal audits of the QMS to assess compliance effectiveness and opportunities for improvement.
• Identifying nonconformities recommending corrective actions and verifying their implementation to ensure ongoing compliance.
• Facilitating management review meetings to evaluate the performance of the QMS review audit results and address any issues or opportunities for improvement.
• Providing training and guidance to employees on QMS requirements processes and their roles in supporting quality objectives.
• Monitoring customer feedback complaints and satisfaction levels related to product quality and service delivery.
• Leading or supporting continuous improvement projects aimed at enhancing QMS effectiveness, efficiency and performance.
• Maintaining accurate and up‑to‑date documentation of the QMS including policies, procedures, records and audit reports.
• Assessing risks to quality and compliance within the organization and implementing measures to mitigate identified risks.
• Communicating QMS performance audit findings and improvement initiatives to senior management and relevant stakeholders.

Requirements:

• Bachelors degree in a relevant field.
• Proven experience as an MR or in a similar ISO management role.
• Indepth knowledge of ISO standards and their application in quality management systems.
• Familiarity with ISO 9001:2015 or other relevant ISO standards.
• Strong understanding of quality management principles and methodologies.
• Excellent communication and interpersonal skills.
• Proficiency in conducting audits identifying nonconformities and implementing corrective actions.
• Detail‑oriented with a focus on accuracy and compliance.