Maison Host - Distinction (Front Desk Agent)

DAMAC Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is looking for a Maison Host to manage guest relations and Front Office activities. The ideal candidate will have at least 2 years' experience in a similar role within a five-star hotel and must be fluent in English and Arabic. This role involves ensuring guest satisfaction, overseeing check-in/check-out processes, and maximizing revenue through up-selling.

Qualifications

• Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office.
• Experience in an international five star hotel with more than 300 rooms.
• High level of verbal and written English and Arabic.

Responsibilities

• Responsible for all activities relevant to the Front Office.
• Oversee all aspects of the Guest Relations function.
• Liaise with other departments to ensure excellent service delivery.
• Maximize room revenue by up-selling to a higher rate category.

Skills

Customer service

Attention to detail

Communication in English

Communication in Arabic

Cash handling

Up-selling skills

Education

Bachelor Degree or equivalent

Tools

Microsoft Office

OPERA PMS

Job description

At DAMAC Hotels & Resorts, we create a unique living experience for our guests to be able to experience our proposition “There’s no place like Maison”.

As Damacian, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.

We are inviting candidates who are able to drive energy into the company along with the ability to 'think outside of the box" for the role of Maison Host.

Job Purpose:

Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.

Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavour to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery.

Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.

• Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
• Attend the daily shift briefings and monthly communication meetings
• Identify and anticipate guest’s needs and assist in any possible way
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
• Close the individual cashier audit at the end of each shift, ensuring that all details balance
• Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
• Perform any related duties and special projects as requested by Management.

Qualifications and Experiences:

• Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
• Bachelor Degree or equivalent
• High level of verbal and written English and Arabic
• Knowledge of Microsoft Office applications and knowledge of OPERA PMS.