Maintenance Technician Elevators & Escalators

KONE; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A global technology leader in Dubai is looking for a Maintenance Technician. The role focuses on delivering high-quality service, ensuring customer satisfaction, and performing regular maintenance checks on equipment. Ideal candidates will have 2-5 years of experience in preventive maintenance and troubleshooting with a reputed elevator company. Strong verbal and written communication skills in English are essential. Joining this company means becoming part of an innovative team dedicated to collaboration and sustainability.

Qualifications

• Minimum 2 - 5 years of Preventive Maintenance experience with a reputed elevator company.
• Solid Troubleshooting experience required.

Responsibilities

• Ensure customer satisfaction through quality service.
• Perform regular maintenance checks and call-outs.
• Report work performed accurately and in real-time.
• Identify site risks and take immediate action when necessary.

Skills

Verbal communication skills

Written communication skills

Basic IT skills

Digital foundation skills

Education

ITI/Vocational Certificate/Diploma in Electrical/Electronics/Automation

Job description

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.

KONE Middle East Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans we are looking for Maintenance Technicians with a service mindset to provide professional service to our.

This role you will be at the core of KONE - an everyday hero who makes peoples lives easier. You will work towards ensuring quality service improving equipment safety and performance and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician you will be performing regular maintenance checks and tasks as well as attending call-outs.

Responsibilities

Customer relationship management

• Responsible for customer satisfaction through quality of service and regular proactive and precise on-site communication (callout ETA job performed etc)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks and communicating them to his supervisor
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs

Service operations

• Accountable for the end-users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions
• Accountable for the execution of the service visits (planned maintenance callouts and service repairs) respecting the schedule and time limit (callout) the quality standards the time allocation and the processes
• Accountable for raising sales to lead to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution
• Responsible for keeping the service tooling van instruments etc safe maintained and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 2 - 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.