M365 Specialist - L3

Intertec Softwares; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading IT service provider seeks a Microsoft M365 Specialist to manage and optimize Microsoft 365 solutions in Dubai. The role involves ensuring security compliance, managing migrations, and improving productivity across the organization. Ideal candidates will possess strong expertise in Microsoft 365 administration, IAM, and hands-on experience with Microsoft Entra ID. Candidates should have at least 12 years of experience with 5 years specifically in IT administration and a customer service mindset. This role offers an opportunity for impactful contributions in a complex IT environment.

Qualifications

• 12 years of total work experience, with 5 years in IT administration and at least 3 years focused on Microsoft 365 suite.
• Deep expertise in Microsoft 365 and IT compliance frameworks.
• Experience with hybrid environments and security policies.

Responsibilities

• Manage Active Directory and Microsoft Entra ID.
• Implement MultiFactor Authentication and compliance policies.
• Provide technical leadership for IAM-related incidents.

Skills

Microsoft 365 administration

Identity and Access Management

PowerShell scripting

Security compliance policies

Problem-solving skills

Customer service mindset

Education

Microsoft 365 Administrator Expert certification

Identity and Access Administrator Associate certification

Security Compliance and Identity Fundamentals certification

Tools

Microsoft Intune

Microsoft Entra ID

Microsoft Defender

Job description

JOB PURPOSE:

The Microsoft M365 Specialist is responsible for managing implementing and optimizing Microsoft 365 (M365 solutions including Office 365 Teams SharePoint OneDrive and related services. This role involves supporting users ensuring security compliance managing migrations and optimizing M365 applications to improve productivity and collaboration across the organization. The ideal candidate to have deep expertise in Microsoft 365 administration security automation and governance along with experience in IT compliance frameworks.

QUALIFICATION:

• Microsoft Certified: Microsoft 365 Administrator Expert (Exams MS102 is mandatory)
• Microsoft Certified: Identity and Access Administrator Associate (Exam SC300 is good to have)
• Microsoft Certified: Security Compliance and Identity Fundamentals (Exam SC900 is good to have)

EXPERIENCE:

Work Experience: Total 12 years and 5 years in IT administration with at least 3 years focused on Microsoft 365 suite.

Industry Experience: Background of IT services and working in a complex IT Enterprise environments is a must.

KEY RESPONSIBILITIES:

Identity & Access Management (IAM):

• Manage Active Directory (Hybrid) and Microsoft Entra ID and Entra ID Connect.
• Implement and maintain MultiFactor Authentication (MFA) and conditional access polices and passwordless signin solutions.
• Configure and manage Intune for device and application management.
• Ensure compliance with Zero Trust security models and identity protection policies.
• Manage authentication methods including certificatebased authentication (CBA) Windows Hello for Business (WHfB) FIDO2 keys and conditional access policies.

Security & Compliance:

• Enforce Zero Trust principles across identity devices and networks.
• Implement identity governance policies (Privileged Identity Management PIM Conditional Access RoleBased Access Control RBAC).
• Monitor and enhance security controls for authentication and access management.
• Configure AD FS and AD CS to support secure authentication.
• Perform security audits policy reviews and compliance checks.

Endpoint & Device Management with Intune:

• Configure Microsoft Intune for endpoint security MDM and MAM compliance and conditional access.
• Implement BitLocker encryption device compliance policies and autopilot deployment.
• Manage identity and endpoint security in hybrid environments.

Group Policy (GPO) & Domain Management:

• Design and implement GPO policies to manage user authentication security baselines and device configurations.
• Manage domain services DNS settings and trust relationships between onpremises and cloud identity.
• Troubleshoot authentication SSO and directory sync issues.

Technical Support & Documentation:

• Provide technical leadership and support for IAMrelated incidents.
• Document IAM policies configurations and best practices.
• Collaborate with security compliance and infrastructure teams to align IAM strategies with organizational goals.

Migrations & Upgrades

• Lead or assist with migrations from legacy systems to Microsoft 365 including Exchange SharePoint and OneDrive.
• Provide technical guidance and execute hybrid or fullcloud migration projects.
• Evaluate and implement new Microsoft 365 features and updates to improve business productivity.

Training & Documentation

• Create and maintain technical documentation SOPs and user guides.
• Support change management initiatives related to M365 implementations.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Strong expertise in Microsoft 365 administration including Exchange Online Intune SharePoint Online Microsoft Teams OneDrive
• Handson experience with Microsoft Entra ID for identity and access management.
• Knowledge of security policies threat protection and compliance settings in Microsoft Defender and Microsoft Purview.
• Experience with PowerShell scripting for M365 automation and administration would be an added advantage
• Familiarity with Microsoft Endpoint Manager (Intune) for device and application management.
• Understanding of hybrid deployments (Exchange Hybrid) and migration strategies.

SOFT SKILLS:

MANDATORY

• Strong problemsolving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks effectively.
• Customer service mindset with a focus on user experience and adoption.