Luxury Reservations Specialist

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Officer to enhance guest experiences. This role includes providing exceptional service, maximizing revenue through up-selling, and managing room reservations. Ideal candidates have at least 1 year of hotel experience, strong interpersonal skills, and must be fluent in English. If you thrive in a fast-paced environment and enjoy working with guests, this position could be a perfect fit for you.

Qualifications

• At least 1 year of relevant experience in a hotel.
• Ability to work well in a fast-paced environment.
• Experience with Opera or related systems attractive.

Responsibilities

• Offer exceptional, friendly, and engaging service.
• Maximize revenue through up-selling.
• Assist guests with information and special requests.
• Book room reservations and update information in the system.

Skills

Customer service

Interpersonal skills

Problem solving

Ability to work under pressure

Fluency in English

Tools

Opera

Job description

A luxury hotel in Dubai is seeking a Reservations Officer to enhance guest experiences. This role includes providing exceptional service, maximizing revenue through up-selling, and managing room reservations. Ideal candidates have at least 1 year of hotel experience, strong interpersonal skills, and must be fluent in English. If you thrive in a fast-paced environment and enjoy working with guests, this position could be a perfect fit for you.