Luxury Reservations Agent — Global Hotel Experience

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the UAE is seeking a Reservations Agent for Madinat Jumeirah Resort. You will manage guest inquiries, maintain reservation details, and ensure excellent customer service. The ideal candidate should have experience in hospitality, strong communication skills, and a college degree. This position offers a supportive work environment and competitive benefits, including healthcare, accommodation, and a tax-free salary.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts

Shared accommodation

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• Experience in a hospitality or customer service role is preferred.
• Excellent communication skills for emails and phone interactions.
• Ability to work effectively in a team environment.

Responsibilities

• Respond to email inquiries promptly and professionally.
• Answer incoming calls and provide excellent service.
• Maintain complete guest profiles and reservation information.
• Manage last-minute reservation changes and cancellations.
• Ensure accurate financial processes and confidentiality.

Skills

Hospitality experience

Effective communication

Team collaboration

Customer service

Education

College degree

Job description

A luxury hospitality brand in the UAE is seeking a Reservations Agent for Madinat Jumeirah Resort. You will manage guest inquiries, maintain reservation details, and ensure excellent customer service. The ideal candidate should have experience in hospitality, strong communication skills, and a college degree. This position offers a supportive work environment and competitive benefits, including healthcare, accommodation, and a tax-free salary.