Luxury Reception Manager: Guest Experience Leader

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality leader in Dubai is seeking an experienced Reception Manager to deliver exemplary customer service at Milos, Atlantis The Royal. The role includes creating memorable experiences for guests and managing customer relationships. Candidates should have 2-3 years of experience in a similar role within luxury settings, excellent communication skills, and a passion for the Food & Beverage industry. A competitive, tax-free salary with a wealth of benefits is offered, making it an ideal opportunity for career growth.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at all properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Qualifications

• Minimum 2 - 3 years’ experience in a similar role in a luxury hotel or restaurant.
• Passion for the Food & Beverage industry.
• Immaculately presented and exceptional communicator.

Responsibilities

• Deliver five-star customer service to guests.
• Act as a sales ambassador, encouraging repeat custom.
• Manage guest database and communicate special requests.

Skills

Flexibility in working hours

Excellent communication skills

Interpersonal skills

Sales and customer service

Job description

A luxury hospitality leader in Dubai is seeking an experienced Reception Manager to deliver exemplary customer service at Milos, Atlantis The Royal. The role includes creating memorable experiences for guests and managing customer relationships. Candidates should have 2-3 years of experience in a similar role within luxury settings, excellent communication skills, and a passion for the Food & Beverage industry. A competitive, tax-free salary with a wealth of benefits is offered, making it an ideal opportunity for career growth.