Luxury Guest Services Agent — 24/7 Concierge & Calls

Jumeirah Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An upscale luxury hotel brand located in the United Arab Emirates is seeking a Guest Services Assistant for its Telecommunications team. The ideal candidate should have at least one year of luxury hospitality experience and excellent communication skills. Key responsibilities include managing incoming calls and monitoring guest requests to ensure satisfaction. The position offers a competitive tax-free salary, generous benefits including reduced hotel rates worldwide, and a rewarding work environment.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates

Qualifications

• Minimum of 1 year luxury hospitality experience in a similar role.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Responsible for the speedy and courteous answering of incoming calls.
• Monitor and enter HotSOS guest requests.
• Follow up with guests to ensure satisfaction in service provided.

Skills

Excellent communication

Interpersonal abilities

Multitasking

Fluency in English

Job description

An upscale luxury hotel brand located in the United Arab Emirates is seeking a Guest Services Assistant for its Telecommunications team. The ideal candidate should have at least one year of luxury hospitality experience and excellent communication skills. Key responsibilities include managing incoming calls and monitoring guest requests to ensure satisfaction. The position offers a competitive tax-free salary, generous benefits including reduced hotel rates worldwide, and a rewarding work environment.