Luxury Guest Relations Specialist & VIP Concierge

AccorHotel; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Experience Ambassador to represent their brand by providing exceptional service to guests. In this full-time role, you will engage proactively with visitors, handle guest requests, and support the daily operations of the Front Of House team. Ideal candidates should have a strong background in luxury hospitality, excellent communication skills, and a passion for cultural engagement. This position requires adaptability and a professional appearance.

Qualifications

• Fluency in English; additional languages are a plus.
• Previous experience in luxury hospitality.
• Detail-oriented and able to handle multiple tasks.

Responsibilities

• Represent the Sofitel brand and provide a warm welcome to guests.
• Manage guest communications before, during, and after stay.
• Support the Front Of House team during operational peaks.

Skills

Friendly and engaging

Excellent communication skills

Team collaboration

Hospitality knowledge

Problem-solving

Job description

A luxury hotel chain in Dubai is seeking a Guest Experience Ambassador to represent their brand by providing exceptional service to guests. In this full-time role, you will engage proactively with visitors, handle guest requests, and support the daily operations of the Front Of House team. Ideal candidates should have a strong background in luxury hospitality, excellent communication skills, and a passion for cultural engagement. This position requires adaptability and a professional appearance.