Luxury Guest Experience Specialist

Hyatt Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Abu Dhabi is seeking a Guest Experience Specialist to enhance guest engagement and satisfaction. The role emphasizes providing personalized service, managing guest feedback, and coordinating with various departments for seamless operations. The ideal candidate will have a passion for guest service, excellent communication skills, and the ability to work in a dynamic environment. Proficiency in property management systems and additional languages are advantageous for this position.

Qualifications

• Proven passion for guest service and a commitment to delivering a luxury experience.
• Flexibility to work various shifts, including weekends and holidays.
• Customer-focused mindset with fluent communication skills in English and an additional language.

Responsibilities

• Welcome and engage guests with a warm and professional demeanor throughout their stay.
• Serve as the main point of contact for VIP guests and special requests.
• Coordinate with relevant departments to deliver seamless service.
• Handle guest concerns or complaints with empathy and professionalism.

Skills

Excellent verbal and written communication skills

Proficiency in Opera or similar property management systems

Strong interpersonal skills

Additional languages (German, Russian, Chinese, French)

Education

Minimum 1 year work experience in hotel operations

Job description

A leading luxury hotel brand in Abu Dhabi is seeking a Guest Experience Specialist to enhance guest engagement and satisfaction. The role emphasizes providing personalized service, managing guest feedback, and coordinating with various departments for seamless operations. The ideal candidate will have a passion for guest service, excellent communication skills, and the ability to work in a dynamic environment. Proficiency in property management systems and additional languages are advantageous for this position.