Luxury Guest Experience Lead — Front Office & Service

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Dubai is seeking an Assistant Manager, Guest Experience to oversee daily operations of the Guest Experience team. This role requires a minimum of 2 years in a luxury hotel environment, excellent communication skills, and the ability to manage guest concerns effectively. Join a passionate team dedicated to creating memorable experiences for guests in a chic, vibrant setting.

Qualifications

• Minimum 2 years’ experience in a luxury or boutique hotel, preferably in guest services or front office.
• Proven skills in hospitality operations, guest service management, and team development.
• Previous experience in reservations and revenue management is an advantage.

Responsibilities

• Oversee daily operations of the Guest Experience team.
• Manage guest complaints and resolve issues efficiently.
• Support training needs and conduct departmental training sessions.

Skills

Hospitality operations

Guest service management

Team development

Communication skills

Problem-solving

Education

2 years in luxury or boutique hotel

Tools

Microsoft Office Suite

Job description

A leading luxury hotel brand in Dubai is seeking an Assistant Manager, Guest Experience to oversee daily operations of the Guest Experience team. This role requires a minimum of 2 years in a luxury hotel environment, excellent communication skills, and the ability to manage guest concerns effectively. Join a passionate team dedicated to creating memorable experiences for guests in a chic, vibrant setting.