Luxury Guest Experience Lead – Dubai Resort

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in Dubai seeks an experienced Manager, Guest Experience to enhance guest satisfaction at One&Only Royal Mirage. This role involves being the primary contact for guests throughout their stay, promoting resort amenities, and leading the Front Office team. Candidates should have 2-3 years of experience in luxury resorts or five-star hotels and strong communication skills in English and/or another language. Knowledge of the local area is an advantage.

Qualifications

• 2-3 years’ experience in luxury resorts or five-star hotels.
• Reputation of being a trusted collaborative partner.
• Proficient in English and/or another language, Middle East/GCC experience is a plus.

Responsibilities

• Be the main contact for all guests' inquiries pre-arrival, in-house, and post-stay.
• Promote the resort professionally and courteously.
• Drive the team to provide an extraordinary experience.

Skills

Excellent communication skills

Guest relationship management

Collaboration

Job description

A luxury hospitality brand in Dubai seeks an experienced Manager, Guest Experience to enhance guest satisfaction at One&Only Royal Mirage. This role involves being the primary contact for guests throughout their stay, promoting resort amenities, and leading the Front Office team. Candidates should have 2-3 years of experience in luxury resorts or five-star hotels and strong communication skills in English and/or another language. Knowledge of the local area is an advantage.