Luxury Front Office Leader — Guest Experience Champion

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality brand is seeking an experienced Front Office Manager to oversee daily operations at the front desk in Abu Dhabi. The ideal candidate should have over 35 years of progressive experience in upscale hospitality, with strong leadership skills and expertise in enhancing guest satisfaction. Responsibilities include managing staff, resolving complaints, and ensuring compliance with brand standards. Fluency in Arabic is a plus. This role offers a dynamic work environment focused on service excellence.

Benefits

Competitive salary

Career development opportunities

Qualifications

• Minimum 35 years of experience in front office operations preferably in luxury hospitality.
• Proven ability to lead and manage daily operations ensuring alignment with brand standards.
• Strong background in budget management and achieving departmental goals.

Responsibilities

• Manage day-to-day front desk operations ensuring quality standards.
• Handle complaints and disputes while resolving conflicts.
• Supervise staffing levels to meet operational needs.

Skills

Leadership

Team Coordination

Service Improvement

Budget Management

Guest Satisfaction Strategies

Communication Skills

Job description

A leading hospitality brand is seeking an experienced Front Office Manager to oversee daily operations at the front desk in Abu Dhabi. The ideal candidate should have over 35 years of progressive experience in upscale hospitality, with strong leadership skills and expertise in enhancing guest satisfaction. Responsibilities include managing staff, resolving complaints, and ensuring compliance with brand standards. Fluency in Arabic is a plus. This role offers a dynamic work environment focused on service excellence.