Luxury Concierge — Elevate Guest Experiences

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Concierge Agent to deliver outstanding guest experiences at the Waldorf Astoria Dubai. The ideal candidate will have prior experience in hospitality, strong local area knowledge, and excellent communication skills. Responsibilities include welcoming guests, managing inquiries, and providing tailored services. This role requires a passion for hospitality and a professional demeanor.

Qualifications

• Previous experience in a similar role.
• Previous experience working in a luxury hotel in Dubai is advantageous.

Responsibilities

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Extend a warm welcome to arriving guests and assist guests upon their departure.
• Engage with guests and provide a tailored experience based on their needs.
• Provide information and booking services for guest enquiries.
• Deliver and safely store guest luggage.

Skills

Excellent communication skills (oral and written)

Ability to work on your own and as part of a team

Solid knowledge about the local area of Dubai and the UAE

Flexibility to respond to different work situations

Job description

A luxury hotel chain is seeking a Concierge Agent to deliver outstanding guest experiences at the Waldorf Astoria Dubai. The ideal candidate will have prior experience in hospitality, strong local area knowledge, and excellent communication skills. Responsibilities include welcoming guests, managing inquiries, and providing tailored services. This role requires a passion for hospitality and a professional demeanor.