Luxury Brand Experience & Quality Lead

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a qualified candidate to oversee quality assurance processes and employee training. The role involves improving guest satisfaction, conducting audits, and supporting staff in creating memorable experiences. Candidates should have experience in hospitality and a strong background in food and beverage or front office operations. This position offers opportunities for mentorship and active involvement in continuous improvement.

Qualifications

• Minimum 4 years of experience in Food & Beverage and/or Front Office operations within a luxury hospitality brand.
• Proven track record of aligning with luxury service standards.
• Ability to train operational teams on service excellence.

Responsibilities

• Conduct departmental trainings ensuring compliance with brand standards.
• Drive the culture of creating meaningful moments for guests.
• Reviews guest feedback and ensures corrective actions are taken.

Skills

Exceptional guest experience delivery

Ability to train and mentor teams

Flexibility to work in a dynamic environment

Knowledge of quality standards (Forbes, LQA)

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

A leading luxury hotel chain in Dubai is seeking a qualified candidate to oversee quality assurance processes and employee training. The role involves improving guest satisfaction, conducting audits, and supporting staff in creating memorable experiences. Candidates should have experience in hospitality and a strong background in food and beverage or front office operations. This position offers opportunities for mentorship and active involvement in continuous improvement.