Lux Front Desk: Guest Relations Lead

Shangri-La; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is seeking a Guest Relations Officer to enhance the guest experience at the Front Office. Candidates should have previous experience in luxury hospitality, strong attention to detail, and the ability to lead and inspire others. The role involves managing guest check-ins, maintaining professionalism, and ensuring all needs are met. This position offers a dynamic work environment at a prestigious hotel.

Qualifications

• Must have high standards for service.
• Experience in luxury hospitality or customer service required.
• Ability to lead and inspire team members.

Responsibilities

• Interact with clients and understand their needs.
• Ensure smooth and enjoyable Check-In / Check-Out process.
• Maintain professionalism and cleanliness in the Front Office.
• Anticipate and exceed guests' wants and needs.

Skills

Attention to detail

Efficiency

Punctuality

Warm and friendly character

Ability to work in a fast paced environment

Leadership and inspiring others

Previous experience in luxury hospitality

Job description

A leading luxury hotel in Abu Dhabi is seeking a Guest Relations Officer to enhance the guest experience at the Front Office. Candidates should have previous experience in luxury hospitality, strong attention to detail, and the ability to lead and inspire others. The role involves managing guest check-ins, maintaining professionalism, and ensuring all needs are met. This position offers a dynamic work environment at a prestigious hotel.