Logistics Product Manager, Enterprise - MENA Equity

Stryker Corporation; United Arab Emirates; On-site; Confidential; Full time

Job summary

A logistics technology startup in the UAE is seeking a Logistics Product Manager to manage enterprise customer accounts and drive measurable performance outcomes. In this role, you will partner closely with customer teams, advise on integrations, and ensure ongoing growth and retention. The ideal candidate has over 5 years of experience in a technical customer-facing role, strong analytical skills, and excellent communication capabilities. You'll work in a dynamic environment, contributing directly to customer success and strategic impacts.

Benefits

Competitive compensation and opportunity for equity

Flexible paid time off

Health, dental, and vision insurance

Qualifications

• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
• Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
• Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
• Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
• Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
• Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
• Excellent communication and executive-presence skills.

Responsibilities

• Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth.
• Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform.
• Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company.
• Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
• Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
• Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.
• Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams.
• Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.

Job description

A logistics technology startup in the UAE is seeking a Logistics Product Manager to manage enterprise customer accounts and drive measurable performance outcomes. In this role, you will partner closely with customer teams, advise on integrations, and ensure ongoing growth and retention. The ideal candidate has over 5 years of experience in a technical customer-facing role, strong analytical skills, and excellent communication capabilities. You'll work in a dynamic environment, contributing directly to customer success and strategic impacts.