Logistics Customer Service & Sales Advisor

DHL Worldwide Express (Abu Dhabi) LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company in Abu Dhabi is seeking a Service Point Advisor to provide exceptional customer service by addressing inquiries and processing shipments. This role requires excellent communication skills, the ability to work under pressure, and knowledge of the DHL network. The Advisor will also promote DHL's products and services while maintaining a professional rapport with customers. Ideal candidates are self-motivated and capable of working both independently and as part of a team.

Qualifications

• Proven ability to work under pressure in a fast-paced environment.
• Ability to effectively contribute as a team member.
• Self-motivated individual capable of working independently.

Responsibilities

• Act as an ambassador for DHL and attend to customer needs professionally.
• Process all shipments accurately and maintain high levels of customer service.
• Promote and sell DHL's value-added services.

Skills

Excellent verbal communication skills

Excellent organizational skills

Strong problem solving capability

Good oral and written communication skills – English & Arabic

Education

Sound educational background with knowledge of the Service Industry

Tools

Microsoft Word

Excel

Power Point

Job description

A leading logistics company in Abu Dhabi is seeking a Service Point Advisor to provide exceptional customer service by addressing inquiries and processing shipments. This role requires excellent communication skills, the ability to work under pressure, and knowledge of the DHL network. The Advisor will also promote DHL's products and services while maintaining a professional rapport with customers. Ideal candidates are self-motivated and capable of working both independently and as part of a team.