Logistics Customer Care Specialist

NADIA GLOBAL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking a proactive Customer Care Coordinator to manage customer interactions and resolve issues. The ideal candidate will have over 3 years of experience in customer service, particularly in logistics. Responsibilities include handling inquiries, coordinating with internal teams, and improving service performance. Strong communication and conflict-resolution skills are essential for success in this role, alongside competence in MS Office and CRM software.

Qualifications

• 3+ years in customer service or coordination, ideally in logistics.
• Experience in complaints handling and conflict resolution.
• Proficient in MS Office and familiar with logistics software.

Responsibilities

• Serve as primary point of contact for customer inquiries.
• Investigate and resolve customer complaints professionally.
• Coordinate with departments to ensure timely delivery.

Skills

Strong communication skills

Conflict resolution

Customer service

Detail-oriented

Organizational skills

Tools

MS Office

CRM software

Job description

A logistics company in Dubai is seeking a proactive Customer Care Coordinator to manage customer interactions and resolve issues. The ideal candidate will have over 3 years of experience in customer service, particularly in logistics. Responsibilities include handling inquiries, coordinating with internal teams, and improving service performance. Strong communication and conflict-resolution skills are essential for success in this role, alongside competence in MS Office and CRM software.