Lobby Ambassador

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks a Lobby Ambassador to join the Front Office team at the iconic Jumeirah Burj Al Arab. This role involves providing exceptional guest services, upselling hotel amenities, and ensuring a memorable guest experience. Ideal candidates will have 1-2 years experience in luxury hospitality and fluency in English. A Bachelor's Degree in Hotel Management is preferred. Enjoy benefits like comprehensive healthcare, supportive work environment, and competitive tax-free salary.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Tax-free salary in AED

Qualifications

• 1-2 years' experience in luxury hospitality.
• Fluency in English and knowledge of another language.

Responsibilities

• Provide information on hotel amenities and services.
• Handle Guest Relations operations and communication.
• Escort guests to the lobby and ensure smooth check-in.

Skills

Fluency in English

Customer service skills

Upselling abilities

Education

Bachelor’s Degree in Hotel Management

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for a Lobby Ambassador to join the Front Office team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• To meet and escort all arrival guests to the lobby, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are handed over to the FD team for the check-in in a courteous and efficient manner without delay.
• Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-2 years’ experience in relevant role within the international luxury hospitality industry in a similar role.
• Fluency in English, with knowledge of an additional language.
• A Bachelor’s Degree in Hotel Management or any other relevant field.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)