Level 2 Desktop Support Engineer - IT Troubleshooter

Excis Compliance Ltd; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services provider in Dubai seeks a Desktop Technician to offer local and remote desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining ticket updates, and ensuring operational consistency across shifts. The ideal candidate has at least 18 months of IT experience and familiarity with Windows operating systems, Office 365, and mobile device management. Flexibility and strong communication skills are essential as the role may require off-hours support.

Qualifications

• Minimum of 18 months IT experience.
• Experience with Windows 7/10 and MS Office 365.
• Familiarity with mobile device management.

Responsibilities

• Provide first/second level support for customer issues.
• Work with vendors to resolve complex AV issues.
• Maintain ticket updates for reported incidents.

Skills

Analytical troubleshooting

Communication skills

Problem-solving skills

Flexibility

Tools

Microsoft Office 365

Active Directory

GPOs

Enterprise antivirus solutions

Job description

A technology services provider in Dubai seeks a Desktop Technician to offer local and remote desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining ticket updates, and ensuring operational consistency across shifts. The ideal candidate has at least 18 months of IT experience and familiarity with Windows operating systems, Office 365, and mobile device management. Flexibility and strong communication skills are essential as the role may require off-hours support.