Learning & Development Manager

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Learning & Development Manager responsible for managing the hotel’s training function. The role includes assessing training needs, developing courses, and facilitating workshops to promote a service-oriented culture. The ideal candidate should have a strong focus on customer service and be skilled in delivering engaging training sessions. This position offers a chance to shape employee development and enhance overall guest satisfaction.

Qualifications

• Proven ability to deliver extraordinary customer service.
• Experience in developing and conducting training courses.
• Strong analytical skills for needs assessment and evaluation.

Responsibilities

• Assess training needs and deliver quality training programs.
• Develop Annual Learning and Development Plan and budget.
• Create measurable performance solutions through training.

Skills

Customer service emphasis

Training program development

Facilitation skills

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Learning & Development Manager you are responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

Responsibilities

• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues.
• Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings