Lead Developer – Amazon Connect

NorthBay; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer engagement through innovative solutions.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect including contact flows and routing.
• Proven experience in delivering enterprise-grade call centers or customer engagement platforms.

Responsibilities

• Lead the design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows and integrations with third-party systems.
• Collaborate with architects and stakeholders to align solutions with business goals.

Skills

Amazon Connect

AWS Cloud services

IVR development

leadership

analytical skills

Education

AWS Certified Developer / Solutions Architect

Tools

Amazon Connect

Salesforce

ServiceNow

Job description

Lead Developer – Amazon Connect

Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

• Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
• Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
• Ensure scalability, reliability, and compliance with security and performance best practices.
• Mentor junior engineers and ensure technical excellence across project teams.

Required Skills & Experience

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
• Proven experience in delivering enterprise-grade call center or customer engagement platforms.
• Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
• Experience in IVR development, telephony, SIP, and call routing.
• Strong analytical, communication, and leadership skills.

Preferred Qualifications

• AWS Certified Developer / Solutions Architect.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
• Familiarity with AI/ML and real-time analytics in contact center environments.