Lead Amazon Connect Developer – Hybrid/Remote UAE

NorthBay, LLC; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading technology consulting firm is seeking a Lead Developer specializing in Amazon Connect in Dubai. The ideal candidate should possess over 8 years of experience in software development, particularly with Amazon Connect for designing contact center solutions. You will be responsible for leading the development of IVR systems, ensuring seamless integrations, and mentoring junior engineers. This hybrid role offers the chance to work with AWS services in an innovative environment, requiring strong analytical and leadership skills.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect including contact flows and routing.
• Proven experience in delivering enterprise-grade call center platforms.

Responsibilities

• Lead the design of Amazon Connect-based contact center solutions.
• Develop IVR call flows and integrations with enterprise systems.
• Enhance solutions using AWS services.

Skills

Hands-on experience with Amazon Connect

Software development experience

Analytical skills

Leadership skills

Communication skills

Tools

AWS Cloud services

IVR systems

SIP

Salesforce

ServiceNow

Job description

A leading technology consulting firm is seeking a Lead Developer specializing in Amazon Connect in Dubai. The ideal candidate should possess over 8 years of experience in software development, particularly with Amazon Connect for designing contact center solutions. You will be responsible for leading the development of IVR systems, ensuring seamless integrations, and mentoring junior engineers. This hybrid role offers the chance to work with AWS services in an innovative environment, requiring strong analytical and leadership skills.