L2 Technical Support Engineer

Confidential; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking an L2 Technical Support Engineer for its UAE operations. This role involves providing network and telecommunication services, troubleshooting issues, and ensuring seamless desktop services. The ideal candidate should possess strong analytical skills, relevant certifications like ITIL and CCNA, and a proactive attitude towards modern technologies. Interested candidates can apply immediately via email.

Qualifications

• Technical support experience, particularly in networking and telecommunication systems.
• Ability to manage incidents and service requests effectively.
• Experience in maintaining and monitoring desktop computing environments.

Responsibilities

• Provide network and telecommunication services for customers efficiently.
• Troubleshoot network, desktop, and infrastructure-related issues.
• Ensure accurate communication with customers regarding issues and resolutions.
• Monitor system performance and identify potential issues proactively.
• Collaborate with teams for escalations and knowledge sharing.

Skills

Strong troubleshooting and analytical skills

Excellent communication and customer service abilities

Good knowledge of networking, telecommunication systems, and Microsoft technologies

Familiarity with ITSM processes

Proactive, self-motivated, and keen to stay updated with modern technologies

Education

ITIL

MCSE

CCNA

Office 365 certification (preferred)

Job description

VAM Systems is a Business Consulting, IT Solutions and Servicescompany.

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions :

Required Certifications

• ITIL
• MCSE
• CCNA
• Office 365 certification (preferred)

Skills & Competencies

• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Good knowledge of networking, telecommunication systems, and Microsoft technologies
• Familiarity with ITSM processes
• Proactive, self-motivated, and keen to stay updated with moderntechnologies

Key Responsibilities

• Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
• Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
• Provide, maintain, and monitor desktop computing environment to ensure seamless desktop services.
• Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
• Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
• Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
• Maintain and manage the printing environment in a cost-effective manner while supporting green initiatives.
• Comply withIT policies, procedures, and standards in all daily activities.
• Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
• Assist in managing and maintaining servers, storage systems, and network equipment as required.
• Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
• Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
• Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
• Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
• Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
• Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.

Terms and conditions

Joining time frame : (Immediate - 30 days)

The selected candidates shall join VAM Systems – UAEand shall be deputed to one of the leading Organization inUAE.

Should yoube interested in this opportunity, please send your latest resume at the earliest at sujitha.saju @vamsystems.com