L1 Desktop Support Engineer

Excis Compliance Ltd; Abu Dhabi; On-site; AED 146,000 - 221,000; Full time

Job summary

A global IT support leader is seeking a Desktop Support Engineer in the UAE. The role involves providing hands-on support for hardware and networking activities, delivering VIP IT assistance, and resolving incidents to ensure smooth operations. Ideal candidates will have 2–3 years of relevant experience and strong problem-solving skills. Join a dynamic team that values innovation and offers competitive compensation in a collaborative environment.

Benefits

Competitive compensation

Supportive work environment

Opportunities for professional growth

Qualifications

• 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands-and-feet support for hardware networking and IT asset management.
• Ability to provide tailored VIP support.

Responsibilities

• Provide hands-and-feet support for hardware and desktop-related activities.
• Deliver tailored IT assistance and manage audio-visual equipment.
• Respond to and resolve hardware, software, and network incidents.

Skills

Desktop support

Networking

IT asset management

Audio-visual equipment management

Problem-solving

Communication skills (English)

Job description

Desktop Support Engineer – UAE

Excis is a global IT support leader driven by innovation and collaboration. We are looking for proactive Desktop Support Engineers to provide hands‑and‑feet support for hardware, networking and desktop‑related activities to maintain seamless daily IT operations at BH‑owned locations. You will also deliver proactive and tailored VIP support managing audio‑visual equipment and conference room technologies to ensure an optimal user experience, diagnose and resolve hardware, software and network incidents, prioritize and escape issues per BH guidelines, and adhere to all IT service processes, policies and safety standards.

Company Highlights

• Client in 190 countries
• 6000 Engineers
• 200 Enterprise Clients

We foster an open, friendly and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

What You’ll Do

• Provide hands‑and‑feet support for hardware, networking and desktop‑related activities including installation, break/fix, vendor coordination and on‑site triage to ensure smooth daily IT operations in BH‑owned locations.
• Deliver VIP support by offering proactive tailored IT assistance, managing audio‑visual equipment, conference room technology and unified communications to enhance user experience.
• Respond to and resolve hardware, software and network incidents promptly, prioritize issues per BH metrics, escape when necessary and comply with IT service processes, policies and safety guidelines.

What You Need

• 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands‑and‑feet support for hardware networking and IT asset management.
• Ability to provide tailored VIP support and manage audio‑visual and unified communication equipment.
• Good communication skills with proficiency in the local language and intermediate English.
• Strong problem‑solving skills with the ability to prioritize, escape incidents and comply with IT service processes and safety guidelines.

Why Join Us

At Excis your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in UAE and be at the forefront of IT support excellence!