Key Account Manager - Service (Elevators & Escalators)

KONE Middle East UAE; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Key Account Manager in Sharjah, where you will cultivate strong relationships with strategic customers. This role offers the chance to drive sales strategies and enhance customer satisfaction through innovative solutions. With a focus on collaboration and a commitment to quality, you will be part of a team dedicated to achieving excellence in service sales. If you have a passion for technology and a proven sales track record, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years in complex sales management and key account management.
• Experience with developers and main contractors in similar industries.

Responsibilities

• Develop and nurture customer relationships in your area.
• Manage leads, opportunities, and contracts to meet sales targets.

Skills

Sales Process Management

Customer Relationship Management

Negotiation Skills

Communication Skills

Business Development

Education

Bachelor's Degree in Engineering

Tools

CRM Systems

Job description

Certified as a Top Employer, KONE is dedicated to creating a better world of work by demonstrating excellent people practices. We are committed to fostering a positive work culture that inspires high standards of quality and efficiency, prioritizing our people, and nurturing collaboration, diversity, growth, and wellbeing.

Our team in UAE is expanding rapidly, and we are seeking an energetic and enthusiastic Key Account Manager based in Sharjah, UAE, to handle Service Sales within the Sharjah & Northern Emirates region. In this role, you will lead and develop mutually beneficial relationships between KONE and strategically important or major local/national customers. You will proactively identify solutions that add value to our strategic customers and major projects, build and maintain strong relationships with existing customers to retain current maintenance contracts, and proactively generate new opportunities both within and outside our current customer base.

This is a unique opportunity to join a team of professionals dedicated to driving sales strategies and sharing best practices. If you believe you can add significant value to this role and department, we encourage you to apply for this exciting opportunity!

What will you do

1. Proactively develop and nurture customer relationships in your area of responsibility.
2. Ensure customer satisfaction and resolve complaints in collaboration with the KONE team.
3. Document and maintain customer and contact information.
4. Manage leads, opportunities, orders, and contracts to meet sales targets, proactively generating opportunities beyond the current customer base.
5. Identify customer needs and match KONE's solutions accordingly.
6. Handle pricing using approved tendering tools.
7. Ensure contract contents align with negotiated terms.
8. Keep opportunity, task, and visit information up to date in CRM systems.

Are you the one?

1. Bachelor's Degree, preferably in engineering.
2. Minimum 5 years of experience in complex sales process management, business development, or key account management.
3. Experience managing key accounts and major projects is essential.
4. Experience working with developers, main contractors, and consultants within similar industries.
5. Ability to interpret and analyze customer needs.
6. A proven track record in sales with a strong customer focus.
7. Futuristic mindset with passion for new technologies and digitalization.
8. Excellent communication, presentation, and negotiation skills in English.
9. Priority will be given to candidates with market experience in the UAE.

Successful candidates will be invited to complete an automated video interview. Please check your email regularly to submit your response within the designated timeframe.

At KONE, we focus on creating an innovative and collaborative work culture that values each individual's contribution. Employee engagement is a key priority, and we encourage open participation and sharing of ideas. Sustainability is integral to our culture and daily practices. We adhere to ethical business standards and foster a culture of trust and respect among colleagues. We are proud to offer diverse experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy work-life balance.

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