Key Account Manager (m/f/d) Telecom

Trades Workforce Solutions; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading provider of connectivity solutions in the UAE is seeking a commercially-driven Key Account Manager to manage and grow strategic accounts within the telecom and utilities sectors. The successful candidate will own sales revenue and market share for assigned key accounts, engage with senior-level stakeholders, and drive project conversions. Candidates should possess a bachelor's degree in a relevant engineering field and 5–10 years of key account sales experience in the UAE, with strong negotiation skills and a deep understanding of telecom infrastructure.

Qualifications

• 5–10 years of key account sales experience in the UAE telecom and utilities sector.
• Strong engineering mindset and ability to translate technical requirements.
• Experience in specification selling and tender management.

Responsibilities

• Own sales revenue and market share for key accounts in the UAE.
• Develop and execute strategic account plans for telecom and utilities.
• Manage senior-level relationships with telecom operators and utilities.

Skills

Key account sales experience

Negotiation skills

Technical understanding of telecom

Commercial acumen

Stakeholder management

Education

Bachelor’s degree in Engineering or related field

Job description

ABOUT DEPARTER - THE KNOW-WHO PEOPLE

Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. With a deep understanding of the DACH economy, we facilitate successful placements within global management teams across corporate headquarters and entities abroad.

Our client is a leading provider of connectivity and network infrastructure solutions, known for delivering high-quality, innovative systems to telecom operators, utilities, and large-scale infrastructure projects across the Middle East. With a strong track record in enabling reliable, future-ready networks, they focus on strategic partnerships and long-term customer success. As they continue to expand their presence in the UAE, they are seeking an experienced and commercially driven Key Account Manager (m/f/d) to manage and grow strategic accounts in the telecom and utilities sectors, drive project conversions, and play a key role in strengthening the company’s footprint in this fast-growing market.

Your duties and responsibilities will include:

• Own sales revenue, order intake, margin, and market share for assigned key accounts in the UAE telecom and utilities sectors
• Develop and execute strategic account plans, including targets, product mix, margin objectives, framework agreements, and multi-year opportunity pipelines
• Drive specification, tendering, and project conversion into orders through strong technical and commercial leadership
• Build and manage senior-level relationships with telecom operators, utilities, and their EPCs, system integrators, and consultants
• Identify, qualify, and actively manage a robust sales pipeline aligned with customer budget cycles and tender calendars
• Lead bid strategies and closing plans, coordinating internal technical and commercial teams to secure profitable deals
• Negotiate commercial terms within approval limits while protecting pricing discipline and margins
• Ensure accurate forecasting and pipeline management in CRM, with clear ownership of results
• Monitor market, competitor, and tender activity to identify opportunities and support strategic positioning
• Manage customer escalations and support successful project execution in close coordination with internal stakeholders

To be successful in this role you should have the following skills and experiences:

• Bachelor’s degree in Engineering, Telecommunications, Electrical, Network Engineering, or related field
• Strong engineering mindset; able to translate technical requirements into competitive commercial proposals
• 5–10 years key account sales experience in UAE telecom and utilities with proven results
• Success in specification selling, tender management, and framework agreements
• Solid understanding of telecom infrastructure, fiber connectivity, OSP/FTTx, and structured cabling
• Ability to interpret technical specifications, drawings, and BOQs, ensuring solution compliance
• Strong negotiation, commercial acumen, pricing discipline, and contract/margin management
• Experienced in structured account planning, stakeholder management, and executive-level engagement
• Skilled in bid management, project lifecycle oversight, and disciplined follow-through
• High ownership, compliance mindset, and effective cross-functional collaboration (presales, operations, supply chain, finance)