IT Technician

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a technology support specialist to ensure the optimal operation and maintenance of all hotel technology components. Responsibilities include providing technical support, troubleshooting IT issues, and ensuring compliance with data protection standards. The ideal candidate will have a Bachelor's degree and experience with hotel applications such as Opera and Micros, along with excellent troubleshooting skills and a commitment to guest service.

Qualifications

• Experience in a similar role and knowledge in the operation of hotel equipment.
• Strong interpersonal skills and a warm demeanor.
• Detail-oriented and a proactive team player.

Responsibilities

• Maintain and support hotel technology components.
• Ensure compliance with data protection and privacy requirements.
• Provide 24x7 on-call duty support for technical issues.

Skills

Knowledge of computer maintenance

Knowledge of voice and data network technologies

Excellent troubleshooting and problem resolution skills

Good command of English

Excellent communication skills

Education

Bachelor degree in Computer Science, MIS, ITS, CE

Tools

Opera

Micros

Job description

HUMAN RESOURCES VISION

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.

POSITION PURPOSE

• Ensures that all systems running within the hotel are maintained to a level that delivers the most efficient service for our customers and that they are in compliance with Marriott International Hotels & Resorts Standards of operation.
• Responsible for short and long term planning, implementation and day-to-day operations of all hotel technology components, processes and related areas.
• Support the Information Systems function within the Hotel using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and security, integrity of data.

ESSENTIAL FUNCTIONS

• Ensure all security, data-protection and data-privacy requirements are met to the best level possible.
• Ensure smooth technology operations for all associates and assist in ensuring all guest-facing technologies meet service level agreements with external suppliers.
• Taking care of the day- to-day support and troubleshooting of all IT equipment (desktops, laptops, printers..Etc.) and Software
• Maintain, implement and adhere to all Marrioty standard policies, systems and procedures relating to technology operations.
• Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as standards require.
• Provide support to the users of Information Technology Systems and hotel guests through direct interaction and through the identification and co-ordination of our ongoing training needs.
• Provide 24x7 on-call duties as required.
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all IT Hardware , Software and licenses

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of computer maintenance
• knowledge of voice and data network technologies
• Knowledge of Hotel Applications –Opera /Micros…etc.
• Previous experiences in a similar role along with a proven knowledge in the operation and maintenance of the equipment
• Excellent troubleshooting and problem resolution skills.
• Good command of English
• Excellent communication skills

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;
• Are a team player with strong interpersonal skills;
• Have the potential to develop into a leader, motivate and develop self and other associates;
• Demonstrate self-confidence, energy and enthusiasm;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Have knowledge of hotel computer systems and other IT related applications;
• Uphold ethical business practices.

EDUCATION

Bachelor degree required- Relevant educational background (B.Sc. Computer Science, MIS, ITS, CE)

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

• This job often requires sitting behind a computer for extended periods of time;
• This job often requires standing or walking for extended periods of time;
• This job often requires bending, reaching or lifting;
• This job requires operating computers and computerized equipment.