IT Support Staff

Caliberly; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology firm in Abu Dhabi is seeking an experienced IT support specialist to manage hardware, software, and network-related tasks. You will be responsible for troubleshooting, performing inspections, and training end-users. The ideal candidate has 2-5 years of experience in IT support and a degree in computer science or a related field. This role offers a dynamic work environment with opportunities to stay updated on technical innovations.

Qualifications

• 2-5 years of experience as an IT support specialist.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.

Responsibilities

• Perform regular check-ups or inspections on networking devices.
• Provide technical assistance and troubleshooting on hardware/software issues.
• Ensure printer management configuration and other scanning devices.

Skills

IT support

Technical troubleshooting

Network configuration

Database maintenance

End-user training

Education

Diploma/ Degree in computer science or information technology

Job description

• Diploma/ Degree in in computer science, information technology, or similar.
• Minimum years of experience 2-5 years experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Responsibilities

• He/she is responsible to perform regular check-ups or inspections in networking devices, AV infrastructure, and other IT/AV related peripherals.
• Provides technical assistance and troubleshooting on hardware/software issues.
• Ensure printer management configuration and other scanning devices.
• Setting up Apple devices (Laptop, IPAD, Mobile phones & Apple TV) and AV systems including other peripherals
• Doing backup & restoration of IOS platform devices if required
• Setting up projectors, and sound systems as per request.
• Setting up gaming devices for the kids for their personal use & Events.
• Installation & updating of application software as required with management approval.
• Setting up the operating system (windows XP,7,8 & 10,11 & MAC OSX)
• Assist in the actual events for technicalities and sometimes printing/laminating/labelling
• Perform any other related duties as required and asked by the reporting manager.