IT Support Specialist

LINKVIVA Websiite; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading experience creation company in Dubai is seeking an IT Support Specialist to handle workplace technology operations. This role involves supporting end-users on Windows and macOS devices, administering Microsoft 365, and managing Apple devices. Candidates should have at least 3 years of experience in service desk and systems administration, with strong technical skills and a proactive service-oriented mindset. Full working rights in the UAE are required, and certification preferences will be beneficial.

Benefits

Ownership of core systems

Hands-on high-impact role

Qualifications

• 3+ years of experience across service desk and systems administration.
• Strong experience with Microsoft 365 (Exchange Online, SharePoint).
• Hands-on experience with Apple Business Manager and Intune MDM.

Responsibilities

• Provide end-to-end desktop support for Windows and macOS.
• Administer Microsoft 365 user accounts and security settings.
• Manage Apple devices using Apple Business Manager.

Skills

End-user support

Microsoft 365 administration

Apple Device Management

Network management

Security practices

Education

Diploma or Bachelor's degree in IT

Tools

Microsoft 365

Apple Business Manager

Ubiquiti (UniFi)

Synology NAS

Odoo

Job description

About Us

Founded in 2003 wevebuilt a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events our work blends logistical excellence with creative ambition to shape moments that matter.

We are LINKVIVA creators of experiences that live beyond the day.

Our Energy (Values) The 5Ps

People We rise by lifting others.

Positivity We see the light even in chaos.

Perfection Not flawless. But fearless in chasing better.

Pioneering We break molds not rules.

Passion We lead with fire in the belly.

Why You Should Join Us

Be the Backbone of the Business Youllkeep our people connected productive and supported across offices and live project sites.

Events-Driven Environment From studios to site offices no two days (or setups) are the same.

Ownership & Trust Youllown core systems security and end-user experience not just tickets.

Hands-On High-Impact Role Perfect for someone who enjoys switching between service desk support and system administration.

About the Role

The ITSupportSpecialist is responsible forthe day-to-day operation of LINKVIVA s workplace technology across offices and project sites.

This role spans end-user support, cloud and collaboration platforms, Apple and Windows device management, networks, storage, telephony, security systems and IT lifecycle hands-on, customer-focused and security-minded; equally comfortable resolving user issues and maintaining core systems.

What Youll Do

End User & Workplace Technology Support

• Provide end-to-end desktop support for Windows and macOS including setup, troubleshooting, performance optimization, software installation and peripheral support.
• Support meeting rooms and collaboration technology including AV systems Barco ClickShare conferencing tools, sound systems, printers (including A0) and shared devices.
• Ensure meeting rooms and workspaces are always meeting ready.

Device & User Lifecycle Management

• Manage Apple ecosystem devices (iOS & macOS) using Apple Business Manager and Intune MDM.
• Execute secure onboarding and offboarding including access provisioning, device issuance, recovery and decommissioning.
• Maintain accurate documentation and approvals across all lifecycle stages.

Cloud & Collaboration Platforms

• Administer Microsoft 365 including Exchange Online user accounts, security settings, conditional access and email policies.
• Manage SharePoint Online sites, permissions, document libraries and knowledge bases ensuring governance and usability standards.

Voice Network & Infrastructure

• Administer Yeastar PBX systems including extensions, call routing, voicemail rules upgrades and troubleshooting.
• Operate and maintain Ubiquiti (UniFi) network environments including Wi-Fi, switches, gateways, VLANs and guest networks.
• Manage Synology NAS storage, backups, access permissions and security configurations.
• Oversee Hikvision CCTV and physical security systems coordinating vendors when required.

Assets Licensing & Governance

• Manage IT assets in Odoo ensuring accurate tracking, audits and lifecycle reporting.
• Govern IT studio and office equipment from procurement to decommissioning.
• Administer creative and business software subscriptions ensuring compliance, cost control and renewal planning.

Security Documentation & Best Practice

• Maintain SOPs, runbooks, knowledge base articles and architecture documentation.
• Enforce security standards including least-privilege access, device encryption, patching and endpoint protection.
• Follow change, incident and problem management processes including RCA documentation for major incidents.

About You

Hands-on and service-oriented with strong technical ownership

Calm, methodical and solutions-focused under pressure

Security-minded with strong attention to detail

Comfortable balancing user support with system administration

A clear communicator who enjoys helping people work better

What You Need to Apply

36 years experience across service desk and systems administration

Strong experience with Microsoft 365 (Exchange Online, Entra/Azure AD basics, SharePoint)

Hands-on experience with Apple Business Manager and Intune MDM

Working knowledge of Ubiquiti networks, Synology NAS and IP-based CCTV systems

Experience with asset management systems (Odoo preferred)

Understanding of PBX / VoIP fundamentals (Yeastar or similar)

Diploma or Bachelors degree in IT, Computer Science or related field (or equivalent experience)

Fluent in English (spoken and written)

Based in the UAE with full working rights

Your Application Will Stand Out If You:

Hold certifications such as MS-900, MD-102, SC-900, Apple Device Support, Jamf, CompTIA or ITIL

Have supported creative production or event-driven teams

Enjoy working across offices, studios and live project environments

Bring a proactive customer-first mindset to IT support

Required Experience:

IC