IT Support Engineer (Windows 11 Implementation)

Dicetek LLC; Sharjah; On-site; AED 80,000 - 100,000; Full time

Job summary

A technology firm is seeking an experienced IT Support Engineer to oversee the deployment and support of Windows 11. Responsibilities include leading the implementation, troubleshooting, and providing user support during the transition from Windows 10. The ideal candidate should possess a Bachelor’s degree in Computer Science, strong expertise in Windows 11, and excellent problem-solving skills. This role is crucial for ensuring a smooth upgrade process across the organization.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proven experience in IT support with hands‑on expertise in Windows 11.
• Strong knowledge of Windows 10/11 administration and troubleshooting.

Responsibilities

• Lead the deployment and implementation of Windows 11 across user systems.
• Provide technical support for Windows 11 environments.
• Assist with migration from Windows 10 to Windows 11.

Skills

IT support

Windows 11 expertise

Windows 10 administration

Problem-solving

Communication

Customer service

Education

Bachelor’s degree in Computer Science

Tools

Active Directory

Group Policy

Endpoint management tools

Job description

Job Title: IT Support Engineer

Job Summary

We are looking for an experienced IT Support Engineer with strong knowledge and hands‑on expertise in Windows 11 to support our ongoing upgrade from Windows 10. The role will be dedicated to implementing, configuring, and troubleshooting Windows 11 across the organization while ensuring smooth transition and minimal disruption to business operations.

Key Responsibilities

• Lead the deployment and implementation of Windows 11 across user systems.
• Provide technical support, troubleshooting, and issue resolution for Windows 11 environments.
• Assist with migration from Windows 10 to Windows 11, ensuring data integrity and user readiness.
• Configure, maintain, and optimize desktops, laptops, and related applications.
• Collaborate with IT team to create documentation, guides, and user training materials for Windows 11.
• Ensure compliance with IT security policies and system best practices.
• Provide ongoing end‑user support and resolve incidents in a timely manner.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in IT support with hands‑on expertise in Windows 11.
• Strong knowledge of Windows 10/11 administration, deployment, and troubleshooting.
• Familiarity with Active Directory, Group Policy, and endpoint management tools.
• Good problem‑solving, communication, and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced environment.