IT Support Engineer

Tradition; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable financial services company in Dubai is seeking an IT Support Engineer to provide first-line support for various technical issues and to manage user accounts. The ideal candidate should have a solid understanding of Microsoft technologies and excellent communication skills. This role involves collaboration with project teams and occasional on-call support, offering a dynamic work environment.

Qualifications

• Proven ability to manage multiple priorities and meet deadlines.
• Solid understanding of Office 365, Windows 10/11, and Windows Server 2019.
• Experience with Bloomberg terminals and Zoom is desirable.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Set up and manage user accounts across internal applications.
• Install and configure PCs and related peripherals to company standards.
• Maintain and support software updates and corporate mobile devices.
• Collaborate with project teams and third-line support as needed.

Skills

Strong written and verbal communication skills

Ability to work well under pressure

Understanding of Microsoft technologies

Hands-on experience with PC hardware

Familiarity with Citrix environments

Experience with Trading Dealer Board systems

Job description

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.

Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.

Main responsibilities within the IT Support Engineer position include:

• Providing first-line support for hardware, software, network, voice, and dealer board issues.
• Setting up and managing user accounts across Active Directory, Azure, and internal applications.
• Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
• Maintaining and supporting software updates, printers, and corporate mobile devices.
• Collaborating with project teams, third-line support, and UK-based network teams as needed.
• Supporting remote users, office relocations, refurbishments, and new office fit-outs.
• Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
• Overseeing server room equipment, including installation and cabling, and managing employee access.
• Being flexible with working hours, including occasional on-call support and extended hours when required.

Key skills, experience and competencies required to be successful in this role:

• Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
• Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
• Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
• Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
• Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
• Experience with Trading Dealer Board systems is highly advantageous.

Tradition do not accept agency CV’s. Please do not forward CV’s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.

Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.

Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.

By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.