It Support

Talents Of Endearment; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A technology-focused organization in the UAE is seeking an IT Support Specialist to enhance system performance and user support. You will diagnose issues, manage network infrastructure, and provide user training on IT best practices. The ideal candidate will have a Bachelor's degree in Computer Science, 2 years of IT support experience, and technical certifications. The position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive Compensation

Professional Growth Opportunities

Engaging Work Environment

Qualifications

• 2+ years in IT support roles with proficiency in Windows OS.
• Experience with basic networking (TCP/IP, DNS).
• Technical certifications like MCP, CompTIA A, or CCNA.

Responsibilities

• Diagnose and resolve issues with applications and software.
• Monitor and maintain network infrastructure including routers and firewalls.
• Train staff on IT best practices and maintain incident logs.

Skills

Technical troubleshooting

Customer service

Problem-solving

Fluency in English

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Jira

Trello

Job description

Join a dynamic organization at the forefront of technological innovation in the UAE. We leverage cutting‑edge infrastructure to support diverse operations across industries such as aviation, education, manufacturing, and finance. Our commitment to employee growth and a collaborative culture ensures you thrive in a fast‑paced multicultural environment.

This role ensures employees can use software and hardware to complete their daily tasks with minimal downtime. The IT Support Specialist diagnoses issues, implements solutions, and maintains optimal system performance to support organizational productivity.

Key Responsibilities

• Technical Troubleshooting & Support
  • Diagnose and resolve issues with applications and software.
  • Manage Active Directory tasks: user account setup, permissions, password resets, and group policies.
• Network & Infrastructure Maintenance
  • Monitor and maintain routers, switches, firewalls, and VPNs.
  • Oversee server administration (physical/virtual), backups and database management 710.
• System Installation & Configuration
  • Deploy and update OS applications and security patches.
  • Set up audiovisual systems, conference rooms and specialized equipment (e.g., manufacturing plant IT).
• User Training & Documentation
  • Train staff on IT best practices, new tools, and cybersecurity protocols.
  • Maintain asset inventories, incident logs, and solution databases.
• Compliance & Security
  • Implement ITIL standards for service management.
  • Ensure adherence to UAE data protection regulations and company policies.

Requirements

• Education: Bachelor’s degree in Computer Science, IT or related field.
• Experience: 2 years in IT support roles; proficiency in Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS).
• Technical Certifications: Microsoft Certified Professional (MCP), CompTIA A, or Cisco CCNA.
• Soft Skills: Exceptional customer service, problem‑solving, agility, and fluency in English.

Preferred

• Arabic language proficiency.
• Experience with project management tools (e.g., Jira, Trello).
• Knowledge of cybersecurity frameworks (e.g., NESA, ISO 27001).

Benefits

Competitive Compensation: Salary incentives.

Great Professional Growth Opportunities.

Excellent Engaging Work Environment.