IT Supervisor

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking an IT Support Specialist to assist with computer hardware and software management. The role requires strong knowledge of various hospitality software and systems, ensuring technology assets are well maintained and secure. Ideal candidates will have at least 2 years of relevant experience, preferably in the UAE, and a diploma in Computer Engineering. The position is full-time with comprehensive benefits including competitive salary and developmental opportunities.

Benefits

Competitive salary and compensation

Health and wellness benefits

Training and development opportunities

Employee recognition programs

Transportation services

Social events and activities

Qualifications

• Minimum 2 years of Accor experience preferred.
• UAE experience is advantageous.
• Hands-on expertise with hospitality management systems.

Responsibilities

• Assist IT Manager with hardware/software operations.
• Manage technology life-cycle for necessary equipment.
• Ensure disaster recovery and business continuity protocols are in place.

Skills

LAN Security

Wireless IP Telephony

Opera PMS

Simphony POS

Technical Support

Education

Diploma in Computer Engineering

Tools

Oasys

Fidelios

Sun System

Job description

KEY DUTIES & RESPONSIBILITIES:

• You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
• Serve as secondary contact for all servicing of computer PC hardware and / or software.
• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs servers telecom-related etc.) is ordered and available.
• Accountable for disaster recovery and business continuity as it relates to technology.
• Foresees identifies and resolves system(s) performance problems.
• Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards.
• Data Communication
• Installs monitors maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports end-use company provided mobile phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through IT Manager.
• Desktop Support
• Images desktops installs new software applications applies patches maps drive to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Maintain a sufficient inventory of computer related supplies.
• Maintain a log of all computer hardware and a log of all services calls on computer hardware.
• Manage the configuration records programme files and data files on the computer system.
• Monitor the performance of the computer software and maintain a log of performance reports error and integrity check reports system malfunctions and solutions.
• Install and test corporate approved programme changes to the hotel computer systems.
• Implement Preventive Maintenance for all IT hardware & Software.
• Will be fully in charge of IT Dept. and all of its related issues in the absence of the IT Manager.
• Checking daily backups all system interfaces server hardware and logs.
• Managing IT Clerk assigning the daily job and training him/her on all needed theoretical and practical procedures troubleshooting and support within corporate standards.
• Follow up all claims that are being forwarded to IT Dept.
• Document archive all correspondence and troubleshooting follow up suppliers visits and maintenance.
• Must have very good knowledge in LAN Security Wireless IP Telephony Oasys Micros Fidelios Opera Sun System various hospitality solutions and software.
• Must be an example of the Rixos Values Brand Standards and a champion of appearance & hygiene guidelines.
• Implements guidelines policies and procedures for those operating departments according to Rixos Guidelines & Standards.
• To ensure that he/she provides a friendly courteous and professional service at all times.

Qualifications :

• Minimum 2 years of Accor experience is a plus.
• UAE experience is a plus.
• Hands‑on experience with Opera PMS Simphony POS OWS and OXI.
• Knowledge of compliance frameworks such as PCI DSS GDPR and Accor IS&T policies.
• Immediate availability (no notice period) is a plus.
• Diploma in Computer Engineering MCNA & CCNA.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full‑time