IT Sales Coordinator (Graduate Fresher)

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services provider in Dubai seeks a candidate for renewal management, focused on tracking contract renewals and communicating with customers. The ideal candidate will demonstrate strong skills in ERP/CRM tools, teamwork, and vendor management. Applicants should be proactive in coordinating with stakeholders to ensure smooth renewal processes.

Qualifications

• Experience with ERP/CRM tools is essential.
• Ability to manage vendor communication.
• Strong record-keeping and reporting skills.

Responsibilities

• Track and manage contract renewals to ensure timely processing.
• Serve as the contact point for renewal-related queries from customers.
• Coordinate with internal teams to align on renewal terms.

Skills

Strong Communication Skills

ERP/CRM Tools

Team Player

Tools

Microsoft CRM

MS Office

Job description

Renewal Management

• Track upcoming renewals using ERP/ CRM tools.
• Prepare and send renewal quotes.
• Coordinate with Account Managers or Sales Executives to close renewals in time.
• Ensure on-time contract renewal to avoid service interruptions.

Customer Communication

• Serve as the point of contact for basic renewal-related queries.
• Work with customers to address pricing contract terms or minor concerns.

Cross-functional Coordination

• Ensure all stakeholders are aligned on renewal terms and timelines.

Data & Reporting

• Maintain accurate records in ERP/ CRM (like MS CRM/ Inhouse Systems).
• Report on renewal pipeline closed renewals and churn metrics.
• Maintain and Update the renewal data in Internal Tool

Vendor Management

• Work along with OEM and Distribution team as and when required
• Upfront Renewal tracking with Partner and Submission along with Sales team part
• Strong Communication Skills Tool understanding likes of Microsoft CRM/ MS Office Good Team Player