IT Desktop Support Engineer

Dicetek LLC; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Sharjah is seeking a Desktop Support Technician to provide first-line technical support for users. Responsibilities include diagnosing desktop problems, installing hardware, managing user accounts, and assisting with software deployment. Applicants should have a Bachelor's degree in Computer Science, with at least two years of experience in desktop support, and proficient knowledge of Windows and Mac OS. Strong troubleshooting skills are essential, making this role a great opportunity for motivated IT professionals.

Qualifications

• Bachelor's degree in Computer Science or a related field preferred.
• Two years of experience in a desktop support role required.
• Strong knowledge of Windows and Mac operating systems essential.

Responsibilities

• Provide first-line technical support to users.
• Diagnose and troubleshoot desktop and system problems.
• Install, configure, and upgrade desktops and laptops.

Skills

Technical support

Troubleshooting

Active Directory

Communication skills

Windows OS

Mac OS

Problem resolution

Remote support tools

Education

Bachelor's degree in Computer Science or related field

Job description

Responsibilities

• Provide first-line technical support to users with hardware and software issues.
• Diagnose and troubleshoot desktop and system problems in a timely manner.
• Install, configure, and upgrade desktops, laptops, and related hardware.
• Manage and maintain user accounts within Active Directory environments.
• Assist with the deployment and maintenance of software and updates.
• Coordinate with the IT team for network troubleshooting and server issues.
• Document support processes and maintain accurate support records and logs.
• Provide training and guidance to users on IT processes and procedures.
• Perform regular system backups and data recovery operations when necessary.
• Ensure compliance with company policies and IT security standards.
• Monitor system performance and make recommendations for improvements.
• Assist in the planning and execution of large-scale IT projects and upgrades.

Requirements

• Bachelor's degree in Computer Science or related field is preferred.
• At least two years of experience in a desktop support role is required.
• Strong knowledge of Windows and Mac operating systems is essential.
• Proficiency with Active Directory and common network protocols is needed.
• Excellent verbal and written communication skills are necessary.
• Ability to troubleshoot and resolve technical issues efficiently is required.
• Familiarity with remote support tools and VPN technologies is advantageous.