IT Business Analyst

Mercedes-Benz; Dubai; Hybrid; AED 256,000 - 343,000; Full time

Job summary

Ein multinationales Unternehmen der Automobilindustrie sucht einen IT-Support-Spezialisten in Dubai. Diese Position umfasst die Verwaltung und Unterstützung von Geschäftsanwendungen sowie die Förderung von Automatisierungsinitiativen. Der ideale Kandidat bringt Kenntnisse in Microsoft Dynamics und RPA mit und hat einen Bachelor-Abschluss in Informatik. Flexible Arbeitszeiten sowie diverse Mitarbeiterbenefits werden angeboten.

Benefits

Hybrides Arbeiten möglich

Gesundheitsmaßnahmen

Mitarbeiterrabatte

Flexible Arbeitszeit

Mitarbeiter-Events

Parkplatz

Kantine

Qualifications

• Abschluss in Informatik oder einem verwandten Bereich erwünscht.
• Starke analytische und Problemlösungsfähigkeiten.
• Erfahrung im Projektmanagement und Kenntnisse in IT-Sicherheitsstandards.

Responsibilities

• Verwalten und Unterstützen von Geschäftsanwendungen im Unternehmen.
• Bearbeiten von technischen Problemen und Bereitstellung von Unterstützung.
• Förderung von Automatisierung und Digitalisierung im IT-Bereich.

Skills

Analytische Fähigkeiten

Problem-Lösungsfähigkeiten

Projektmanagement

Teamfähigkeit

Innovationsgeist

Englischkenntnisse

Education

Bachelor-Abschluss in Informatik oder verwandtem Bereich

Tools

Microsoft Dynamics

Robotic Process Automation (RPA)

SharePoint

Microsoft Power Platform

ITSM-Tools

Job description

Tätigkeitsbereich : IT / Telekommunikation Fachabteilung : IT Middle East Gesellschaft : Mercedes-Benz Cars Middle East FZE Standort : Mercedes-Benz Cars Middle East FZE, Dubai Startdatum : sofort Veröffentlichungsdatum : ..5 Stellennummer : MER3W7J Arbeitszeit : Vollzeit BewerbenAufgaben

Your purpose

Take ownership of managing and supporting business applications across company and General distributors network. Play a key role in gathering and analysing business requirements, translating them into technical specifications, and facilitating implementation. Oversee all aspects of IT support for applications, as well as digitalization and automation initiatives, and ensure all solutions comply with Mercedes-Benz policies and standards. Provide expert consultation, manage user administration, and extract data for business analysis as needed. Identify opportunities for system improvements, propose solutions, and manage or assist with enhancement projects. Coordinate and guide users through the UAT cycle to ensure successful outcomes. Maintain and improve IT Security and Data Protection Standards.

Your Responsibilities

Consultancy Services

• Gather, validate and document new business requirements
• Propose ideas and initiatives to enhance processes and systems
• Recommend tailor-made IT services and solutions aligned with business needs
• Identify requirements and collaborate with architects and specialists to ensure quality and successful delivery of IT services and solutions
• Provide expert consultancy on data strategy, analytics tools, and related processes

Application management and support

• Provide first‑level support by consolidating and evaluating incidents, delivering daily technical assistance to users
• Act as the primary point of contact for Market Managers on technical issues at the dealer level (e.g., login tools, VPN, applications), troubleshoot problems, escalates when necessary, and maintain a knowledge base for common queries
• Collaborate with vendors and internal teams to analyze issues, identify root causes, and recommend effective solutions
• Maintain accurate records of incidents and updates, and create or revise IT and user manuals
• Analyze and support the implementation of business requirements and customisations, aligning development efforts with stakeholders on timelines and budgets
• Participate in the application lifecycle, coordinating with internal and external stakeholders for smooth operations
• Resolve identified security risks and ensure applications meet IT security standards and compliance with internal security policies
• Coordinate with security and business teams to maintain documentation, compliance and operational stability
• Implement and manage User Access Management, standardising roles and access profiles across markets, ensuring timely approvals and removals, and leading the rollout of an automated, centralised access portal
• Develop efficient support processes and establish a new Support Desk for improved service delivery

Automation and digitalisation

• Assist in the planning and execution of IT digital transformation projects
• Contribute to the development and implementation of digitalisation strategies
• Identify and analyse opportunities for process optimisation and standardisation in collaboration with business partners
• Coordinate and consult with local and international stakeholders to align on best practices
• Define and recommend the optimal IT approach for automation and digitalisation using approved internal tools
• Design future‑state (“To‑Be”) processes and data flows to maximise efficiency, reduce throughput time and improve quality
• Monitor and report progress against agreed project milestones
• Ensure compliance with Mercedes‑Benz policies, procedures and standards for quality and security
• Maintain accurate and up‑to‑date project documentation in designated repositories

Policies, Security & Standards (Governance)

• Implement information security processes in alignment with security principles, policies and guidance from the local Information Security Officer
• Execute processes for implementing and maintaining security controls across applications and systems
• Identify and resolve security risks, ensuring timely mitigation
• Protect applications by defining access privileges, control structures and resource allocation
• Ensure processing of all Mercedes‑Benz information according to internal policies
• Coordinate testing activities, including performance testing and penetration testing
• Establish and manage documentation, including guidelines, logs and audit trails
• Report on non‑compliance issues and recommend best practices based on local, regional and global security standards

Financial Management

• Verify and process IT invoices to ensure accuracy and compliance
• Assist with operational planning (OP) for applications, automation and digitalisation projects
• Plan and manage renewals of IT contracts in alignment with organisational requirements
• Oversee and maintain IT Service Level Agreements (SLAs) to ensure performance standards are met
• Provide visibility into costs, consumption and performance of IT services and solutions

Compliance

• Compliance to MB Integrity Code
• Compliance to MB Policies and Guidelines (Local and Global where applicable)

Qualifikationen

Your profile

Educational Background

Bachelor's degree in Computer Science or related filed

Technical knowledge

• Project Management
• Proficiency in Microsoft Dynamics D, Robotic Process Automation (RPA) and SharePoint
• Understanding of FOSS principles and usage
• Knowledge of Microsoft Power Platform
• Understanding of IT security and data protection
• Experience with ITSM tools

Soft skills / individual competence

• Strong analytical and problem‑solving abilities
• Solution‑oriented mindset
• Ability to prioritise workload and respond effectively to business needs
• A team player with the ability to work independently and take initiative
• Pioneering spirit, embracing innovation and continuous learning
• Excellent English, both spoken and written

Benefits

Hybrides Arbeiten möglich Gesundheitsmaßnahmen Mitarbeiterrabatte möglich Flexible Arbeitszeit möglich Mitarbeiter Events Parkplatz Kantine, Café