IT Assistant

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an IT Support Specialist to provide technical support for hardware and software issues. The role involves installing and maintaining IT systems, managing user accounts, and ensuring data security. Ideal candidates should have a degree in Information Technology and 1-3 years of experience in IT support. Strong knowledge of Windows OS, Microsoft 365, and hospitality systems like Opera PMS is required. This position may involve flexible hours and on-site support for events.

Qualifications

• 1–3 years of experience in IT support or similar role.
• Good knowledge of Windows OS and Microsoft 365.
• Experience in hospitality systems such as Opera PMS or Simphony POS.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Install, configure, and maintain computer systems and printers.
• Log, track, and resolve IT service requests through the helpdesk system.

Skills

Troubleshooting

Customer service

Problem-solving

Prioritization

Education

Diploma or Bachelor’s degree in Information Technology

Tools

Windows OS

Microsoft 365

Opera PMS

Simphony POS

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is公益 iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritagePRICE, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

Key Responsibilities

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Assist with user account creation, access management, and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
• Perform regular system updates, antivirus checks, and data backups.
• Log, track, and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalates complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera, and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on‑site support for meetings, events, and system rollouts when required.
• Ensure adherence to IT Masters, data security standards, and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
• IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.