Intern - Service Quality Food Safety

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Quality Assurance Assistant. This role involves monitoring brand and quality standards across guest-facing areas, conducting food safety inspections, and supporting various quality initiatives. The ideal candidate is currently pursuing or has recently completed a degree in Hospitality Management. Strong communication skills and proficiency in MS Office are essential. Join us for a rewarding full-time position in the vibrant hospitality sector!

Qualifications

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Basic HACCP knowledge is a plus.

Responsibilities

• Assist in monitoring compliance with brand and LQA standards.
• Conduct service audits and inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data.
• Monitor food safety practices and assist with inspections.

Skills

Strong communication and interpersonal skills

Attention to detail

Proficiency in MS Office (Excel, PowerPoint, Word)

Positive attitude and willingness to learn

Education

Degree/diploma in Hospitality Management or related field

Graduate/Post Graduate in Microbiology/Food Technology

Job description

Quality

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning sanitization and pest control systems for the Hotel.
• Assist with reporting:monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform.

Other Duties

• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Read and understand the hotels Ambassador Handbook and adhere to the hotels rules and regulations particularly the policies and procedures relating to Fire Hygiene Health and Safety.
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required.
• Respond to any changes in the department as communicated by the needs of the hotel.
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the jobs capabilities as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend training sessions and meetings as and when required.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel PowerPoint Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge

Remote Work

No

Employment Type

Fulltime