Insurance Specialist

Mashreqbank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial service provider in the United Arab Emirates seeks a motivated individual for a customer service role within personal banking. The successful candidate will excel in achieving targets, developing customer relationships, and ensuring high service levels. Requirements include a university degree and 2-3 years of banking or service industry experience. Strong communication and problem-solving skills are essential for delivering exceptional customer experiences.

Qualifications

• Thorough knowledge of products, services policies and processes of retail banking.
• Must possess strong problem-solving, communication, and interpersonal skills.
• Ability to work under pressure and proficient in computer literacy.

Responsibilities

• Achieve monthly Insurance FER targets.
• Develop and strengthen relationships with personal banking customers.
• Provide superior customer service to enhance customer experience.
• Take ownership of and resolve customer complaints efficiently.

Skills

Problem Solving skills

Communication skills

Interpersonal skills

Ability to work under pressure

Computer literacy

Education

University Graduate

2-3 years banking experience or experience in any other service industry

Job description

To provide MashreqBank customer's financial services which exceed the customer's expectations by delivering an unbiased, competent, timely and seamless service.

Responsibilities

• Achieve monthly Insurance FER (personal banking) & individual target
• Proactively work towards satisfying the needs of the customer through REAC.
• Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals
• Contribute to Front-line of Branch staff through accomplishment of Insurance FER targets by training and skilling SSOs to confidently promote OTC Insurance products
• Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis
• Active sourcing and prospecting of Personal Banking customers for Wealth Insurance products
• Up selling, cross-selling, providing regular market information updates and trend analysis
• Ensure superior customer service thereby contributing to the overall customer experience of Mashreq
• Profile each and every customer met to understand their needs
• Customer retention is also the SSOs responsibility
• Improve on service levels at the branches
• Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family
• Provide constructive and constant feedback on improvement of: Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction
• Minimizing Insurance attrition
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales
• Increasing share of wallets of high risk customers to prevent an easy exit
• Meeting with the set service standards (indicators and surveys)
• Ownership of customer complaints
• Reduction of PIR
• Contribute towards acceptable audit rating for the Branch

Qualifications

• Thorough knowledge of products, services policies and processes of retail banking in MashreqBank.
• The job holder will have to possess the following skills:
• Problem Solving skills.
• Communication skills.
• Interpersonal skills.
• Ability to work under pressure.
• Computer literacy.
• The job holder should be a University Graduate with 2-3 years banking experience or experience in any other service industry.