Inside Sales Support Dubai/UAE

TT Exchange Rates; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading global producer based in Dubai is seeking a Sales Support Specialist to manage customer interactions and support the sales team. The ideal candidate will have a bachelor's degree and 3-5 years of experience in sales support, preferably in the Food & Beverage industry. Responsibilities include processing orders, preparing contracts, and continuously monitoring customer data. Candidates must possess strong organizational skills and be fluent in English, with Arabic as a plus. This role offers a dynamic working atmosphere with opportunities for growth.

Benefits

Motivating working atmosphere

Opportunity for personal growth

Exposure to various functions

Qualifications

• 3-5 years of experience in sales support/customer service, preferably in Food & Beverage.
• Fluent in English; Arabic is a plus.
• Dynamic and energetic business attitude.

Responsibilities

• Process samples on time and manage delivery times.
• Prepare quotations and contracts quickly.
• Document efficient processes in internal IT systems.
• Monitor customer data and evaluate specific reports.
• Support sales and customers in the entire Lead-to-Order process.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer orientation

Problem solving

Analytical thinking

Education

Bachelor degree in a relevant discipline

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE

Your Role

• Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
• Preparing quotations, contracts, and price agreements quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
• Documenting efficient and effective processes in the company's internal IT systems.
• Continuously updating customer master data.
• Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
• Organizing and supporting internal and external customer visits in consultation with the divisions involved.
• Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
• Supporting sales and customers during entire Lead-to-Order process, including Opportunity management and Requests for Information (RFI).
• Fulfilling administrative tasks to support Account Managers, including Forecast entry and update.
• Proactively managing overdues to support cashflow, overdue payments, dispute cases.

Your Profile

• A bachelor degree in a relevant discipline
• 3-5 years of experience in sales support / customer service preferably in the Food & Beverage Industry.
• Strong interpersonal, organizational, oral and written communication skills.
• Fluent in English / Arabic is a plus.
• Strong customer orientation, solution-driven.
• Dynamic and energetic business attitude.
• Computer proficient (Word, PowerPoint and Excel)
• Team player with strong customer focus
• Problem solving/Analytical thinking
• Priority will be given to candidates currently in Dubai/UAE

Your Benefits

• The motivating working atmosphere of a high-tech, innovative company
• The opportunity to realize your full potential and your ideas
• The freedom to strike out in new directions
• The great exposure and learning experience in various functions within the compan

Please apply online and provide us with your earliest possible entry date and your salary expectation. HR Team will get back to you as soon as possible.