Inside Sales Supervisor

IRE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading sales solutions provider in Dubai is seeking an Inside Sales Supervisor to lead their team. The role involves overseeing daily operations, ensuring documentation accuracy, and driving performance through analytics. Candidates should have a minimum of 3 years experience in sales supervision and a bachelor's degree. Proficiency in Epicor ERP and HubSpot CRM is preferred. This position contributes significantly to revenue growth and requires strong leadership and problem-solving skills.

Benefits

Purpose-driven culture

Mutual respect and open communication

Opportunities for innovation and agility

Qualifications

• Minimum 3 years of experience supervising a sales team.
• Proficiency in data analysis and reporting.
• Familiarity with AI tools like ChatGPT and Copilot is an advantage.

Responsibilities

• Lead and supervise the inside sales staff and meetings.
• Ensure accuracy and compliance of inquiry and quote processes.
• Monitor quote-to-order conversion rates and call activity.

Skills

Data analysis

Process management

Problem-solving

Prioritization

Coordination

Education

Bachelor's degree in business or related field

Tools

Epicor ERP

HubSpot CRM

Job description

We're hiring an Inside Sales Supervisor to oversee the daily operations of our inside sales team. You'll lead the Inside Sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, you'll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.

Responsibilities

• Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
• Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input

Qualifications

• Minimum 3 years of experience supervising a sales team
• Bachelor's degree preferred in business, technical, or related field
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
• Strong data analysis, reporting, and process management skills
• Excellent prioritisation, coordination, and problem-solving abilities
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
• Based in or able to commute to JAFZA, a valid UAE driver's license is an advantage

Benefits

• Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact

Ready to step up and lead? Apply today! We're excited to meet you.